Adrian Cutler Email & Phone Number

Birmingham, GB

Birmingham, England, United Kingdom

- Manage and design the Companies website, together with all the Social Media accounts (Twitter, Facebook, LinkedIn, Instagram)- Implementation and management of an IVR Auto Dialer System within the Sales Team.

Santa Ana

- Managed the Global Support Centers for HGST and G-Technology, supporting computer storage devices. -This included HDDs, SSDs, external storage, JBODs and Active Archive Systems.- Support was for OEMs, Distributors, End-Users and Professionals, provided via telephone, email, forum and twitter account management.- Created and implemented systems and best.

Managing on a daily basis the TSCs in relation to metrics, call handling and Contact Center improvements. This involved the creation of WW procedures for the TSCs to follow, the creation of monthly WW Reports for Management and meeting WW monthly metrics. Emphasis was placed on identifying issues that could be resolved to reduce Customer contacts into the.

Together with the daily management of the EMEA TSC, the role included transferring the EMEA TSC from the IBM Greenock location to its current location within Stream, Amsterdam. This involved the training of the Agents, setting up of the systems, and ensuring a smooth transition.In 2008 it also involved aiding in the move of the NA TSC to its current.

Providing 2nd Level Technical Support to both the 1st Level Desk and external Customers with regards IBM Hard Disk Drives.

- The Sales & Marketing Office provided support for IBM SAMs as and when needed, incorporating: literature / pricing requests, work on special bids, personal mail shots, and the creation of specific IBM / Customer websites.- VoiceType Reseller support included the recruiting of specific resellers to sell & support IBMs VoiceType products.- IBM BESTeam.

This job involved dealing with issues raised by customers relating to the purchase of IBM Software Business products through to resolution. By using database analysis, trends were identified, and long term solutions were adopted through participation in the Software Business Quality Council.

Working within the IBM Direct Call Centre, dealing with any issues raised from the purchase of IBM Software through to resolution.

Jerusalem, Israel

Providing support to Children at the Alyn Hospital in Jerusalem - https://www.alyn.org/ - on a daily basis. Day to day caring ie aiding them getting up, go to school, back and generally whatever the kids wanted... greatest job ever...

Ba (Hons), Business Studies

Education record