Adrian Cutler Email and Phone Number
Adrian Cutler work email
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Adrian Cutler personal email
Experienced Global Operations Manager with a demonstrated history of working in the computer hardware industry. Skilled in Storage, Customer Relationship Management (CRM), Contact Centers, and Management. Strong support professional with a BA (Hons) focused in Business Studies from University of Portsmouth.
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Seeking WorkWork Impairment Due To AccidentBirmingham, Gb
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Seeking WorkNone At This Time Nov 2022 - Present
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Website Designer - Www.Crown-Communication.Co.UkCrown Communication Dec 2021 - Nov 2022Birmingham, England, United Kingdom- Manage and design the Companies website, together with all the Social Media accounts (Twitter, Facebook, LinkedIn, Instagram)- Implementation and management of an IVR Auto Dialer System within the Sales Team. -
Global Support Operations ManagerHgst, A Western Digital Brand Nov 2010 - Dec 2016Santa Ana- Managed the Global Support Centers for HGST and G-Technology, supporting computer storage devices. -This included HDDs, SSDs, external storage, JBODs and Active Archive Systems.- Support was for OEMs, Distributors, End-Users and Professionals, provided via telephone, email, forum and twitter account management.- Created and implemented systems and best practices to continually improve the Customer support experience. Including consolidating all regions to the same platform, with a final Salesforce rollout.- Worked closely with Product Managers to ensure smooth new product launches, creating the faqs, support documentation, RMA processes and ensuring the Support Centers were trained and ready.Consistently achieved targets, with average wait in all regions sub 30 seconds, abandon rates sub 2%, and a Customer satisfaction rating of 4.5 out of 5. -
Ww Tech Support Team LeadHitachi Gst Jan 2009 - Nov 2010Managing on a daily basis the TSCs in relation to metrics, call handling and Contact Center improvements. This involved the creation of WW procedures for the TSCs to follow, the creation of monthly WW Reports for Management and meeting WW monthly metrics. Emphasis was placed on identifying issues that could be resolved to reduce Customer contacts into the TSCs.Recently the role has also involved the Project Lead in ensuring a smooth ongoing transition from the current telephony / CRM platform to a 3rd party solution, which will provide consistent realtime metrics on a WW basis.
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Emea Tech Support Team LeadHitachi Gst Jan 2003 - Jan 2009Together with the daily management of the EMEA TSC, the role included transferring the EMEA TSC from the IBM Greenock location to its current location within Stream, Amsterdam. This involved the training of the Agents, setting up of the systems, and ensuring a smooth transition.In 2008 it also involved aiding in the move of the NA TSC to its current location within the HiCAP facility in The Philipinnes, providing onsite Day 1 support until the team were up and running.
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Emea Tech SupportIbm Technology Group Nov 1999 - Jan 2003Providing 2nd Level Technical Support to both the 1st Level Desk and external Customers with regards IBM Hard Disk Drives.
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Ibm Sales & Marketing OfficeIbm (Uk) Ltd Jan 1996 - Nov 1999- The Sales & Marketing Office provided support for IBM SAMs as and when needed, incorporating: literature / pricing requests, work on special bids, personal mail shots, and the creation of specific IBM / Customer websites.- VoiceType Reseller support included the recruiting of specific resellers to sell & support IBMs VoiceType products.- IBM BESTeam Helpdesk 2nd level support provided guidance to a new internal helpdesk regarding the IBM Software Product range. Their queries arose from dealers, who needed pricing / product information, to aid them in the completion of a sale.- IBM SanFrancisco Marketing.
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Ibm Software Cust Sat ProfessionalIbm (Uk) Ltd Mar 1995 - Jan 1996This job involved dealing with issues raised by customers relating to the purchase of IBM Software Business products through to resolution. By using database analysis, trends were identified, and long term solutions were adopted through participation in the Software Business Quality Council.
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Ibm Direct Customer CareIbm (Uk) Ltd Jul 1994 - Mar 1995Working within the IBM Direct Call Centre, dealing with any issues raised from the purchase of IBM Software through to resolution.
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Volunteer NurseAlyn Hospital Sep 1989 - Sep 1990Jerusalem, IsraelProviding support to Children at the Alyn Hospital in Jerusalem - https://www.alyn.org/ - on a daily basis. Day to day caring ie aiding them getting up, go to school, back and generally whatever the kids wanted... greatest job ever...
Adrian Cutler Skills
Adrian Cutler Education Details
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Business Studies -
Wolverhampton Grammar School
Frequently Asked Questions about Adrian Cutler
What company does Adrian Cutler work for?
Adrian Cutler works for Work Impairment Due To Accident
What is Adrian Cutler's role at the current company?
Adrian Cutler's current role is Seeking Work.
What is Adrian Cutler's email address?
Adrian Cutler's email address is ad****@****iab.com
What schools did Adrian Cutler attend?
Adrian Cutler attended University Of Portsmouth, Wolverhampton Grammar School.
What skills is Adrian Cutler known for?
Adrian Cutler has skills like Crm, Management, Process Improvement, Cross Functional Team Leadership, Call Centers, Cloud Computing, Training, Technical Support, Product Management, Vendor Management, Computer Hardware, Sales.
Not the Adrian Cutler you were looking for?
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Adrian Cutler FRSA
London4microsoft.com, gmail.com, microsoft.com, globalclick.co.uk4 +442073XXXXXX
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5higgsandsons.co.uk, cobbetts.com, drexel.com, dwf.co.uk, icloud.com -
Adrian Cutler
Greater Bournemouth Area -
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