Promoted to Project Manager. Responsibilities included: • Managed orders from receipt of P.O. through to shipping of final product.• Reviewed RFQs from customers, and determined best equipment to meet their requirements.• Created thermal designs using in-house thermal software.• Created estimates and quotations based on proposed designs.• Created Sales Drawings to accompany proposals to customers using AutoCAD and Autodesk Inventor Suite.• Field Support to troubleshoot problems with customer’s equipment.• Dealt with customer technical queries and requests via telephone.

Mechanical designer. Responsibilities included: • Creation of Heat Exchanger and CRN product designs in Autodesk Inventor Suite.• Assisted in development of new products for global markets.• Creation and maintenance of Bill-of-Materials in ERP System.• Assisted in managing project schedule to and from backup design team in India.• Checked drawing packages for layout and accuracy.• Prepared drawings from product samples received from customers.• Created work Instructions for field repair/retrofit of Heat Exchanger Equipment.

• Sale of pumps and pump related equipment.• Dealt with customer technical queries and requests via telephone.• Provided of technical assistance to all Customer Service and Outside Sales staff.• Prepared quotations for pump applications, special products, and projects with special requirements.• Prepared drawings of structural steel skids for packaging of pump equipment.• Liaised with parts vendors with regards to special items required for manufacture of special project equipment.

• Reviewed and approved P&ID, GA, ISO’s and piping drawings and sections.• Supported Sales quotation process in terms of specification and design.• Ensured all engineering design products are technically accurate and consistent with department and industry standards.• Provided technical assistance to other departments throughout the organization and to customers as required.• Assisted in the design of new products and/or in the redesign of existing products.• Assigned the drafting group duties and ensured that deadlines were met.

• Dealt with customer technical queries and requests via telephone.• Troubleshooting of customer’s product related issues via telephone.• Provided technical assistance to all Customer Service and Outside Sales staff.• Prepared quotations for explosion proof heating applications, specially designed products, and projects with special documentation and data requirements.• Managed special projects for non-standard products.• Liaised with parts vendors with regards to special items required for manufacture of special project heaters and accessories.• Created project specific documentation and manuals for large projects.• Managed specific customer accounts with regards to quotations, orders, shipping and invoicing.

• Sale of electrical and plumbing goods via trade counter and telephone.• Prepared quotations for domestic wiring and plumbing applications.

• Setup & Troubleshooting of Narrow and Broad Band internet and e-mail connections via telephone.• Dealt with customer queries and complaints.

• Created SmartWell® System (intelligent completion technology) designs using SolidWorks 3D Modeling.• Controlled new and existing product drawings and documentation.

• Created designs for medium wave infrared heater technology using Velum 3D and SolidEdge 3D Modeling.• Developed new products incorporating medium wave infrared heater technology.• Controlled new and existing product drawings and documentation.• CNC programming for all sheet metal part manufacture.• Prepared estimates and quotations for all new product designs.• Controlled customer product testing for all proposed paint line systems.