Results orientated Senior Project / Change manager with Commercial Account / Relationship management experience and a proven track record of success over 18 years across Financial Services, e-commerce, Outsourcing, Contact Centre, Utilities and Media sectors. Respected and innovative business solutions architect in client facing sales activities across the entire sales cycle, including opportunity qualification, RFI/RFP response, client presentation/pitching, capturing requirements, onsite design workshops, identification and management of supplier partners, and commercial input and negotiations. Extensive experience of managing business change and the challenges it faces, including: • rapid growth, including capacity planning, resource planning, identification, set up and opening of new business facilities; identification and management of 3rd party suppliers / partners; • introduction and procurement of new technologies across multiple Digital platforms, for example e-commerce, mobile apps, web, telephony, tablets, smart / connected tv, and CRM;• delivery of high quality and consistent customer interaction management across multiple Digital channels - social media, web, mobile, sms, ivr, voice recognition, chat (pro-active and re-active) and collaboration as well as traditional telephony – and optimising the customer journey to increase the customer experience and sales conversion / brand loyalty • global business needs managing client and customer expectations across international time-zonesIn addition my key strengths include: • Project and programme governance frameworks• Developing project and programme schedules• Setting milestones and targets• Monitoring and reporting on progress• Identifying risks and formulating mitigation plans• Digital Integration• Strong pro-active leader of both internal and external partner resources• Key partner and client relationship management• Procurement and supplier management• Managing capex and opex budgets