Mohamed Alaaeldin Email and Phone Number

As Digital Transformation Manager, I lead and manage the company’s digital transformation initiatives. responsible for driving the adoption of digital technology across our organization. This includes developing and implementing digital strategies, managing digital projects, and ensuring that all digital initiatives align with our SANS business goals and objectives. Responsible for identifying and leveraging new digital technologies and trends to improve business processes, increase operational efficiency, and enhance customer experience. understanding of digital technologies, project management skills, and the ability to work collaboratively with various stakeholders.

Drive the effectiveness and efficiency of our Customer Success team. to drive growth and achieve strategic and operational objectives. Reporting to the VP of Customer Success.•Develop a Success Excellence system that will track and maximize the quality, efficiency, and performance of Customer Success.•Lead the development and maintenance of a customer health score to inform CSMs’ decision making, ensure Customer Success is capturing the right data, Instill a data-driven rigor to decision-making, (i.e., Account health indicator, pursuit tracking, customer profiling, success holistic dashboard)•Serve as a liaison to other services team on operational matters•Uncover and act on challenges, barriers and opportunities around the Customer Success team’s efficiency and scalability•Provide operational support and develop processes that drive product adoption and successful client outcomes•Provide insights to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Indicators [KPIs]).•Streamline operation through digitally transformed platforms. Gainsight software that facilitates CSM, pursuit tracking.

Responsible for Leading Programs that improve our customers’ and partners’ experience with Dell EMC products and solutions. also responsible for orchestrating leadership communications.Perform research and gather data to help DellEMC market its products or services ,help determine a DellEMC's position in the marketplace by researching their competitors and analyzing their prices, sales, and marketing methods.Achievements : Competitive Intelligence Programs -Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations, Understand business objectives and design surveys to discover prospective customers’ preferences.-Compile and analyze statistical data using modern and traditional methods to collect it, Perform valid and reliable market research SWOT analysis-Interpret data, formulate reports and make recommendation-Remain fully informed on market trends, other parties researches and implement best practices.Partners / Alliance Revenue Opportunities Programs -Leading Revenue Opportunities cross products for licensing and SW (VMware) -Maintain $42 M REVENUE ANNUALIZED GLOBALLY only for VxRail for FY18. Customer Escalation Management Transformation ProgramLeading operation model transformation for escalation management organization to help organization's management streamline and improve operations. That increased business efficiency, reduced costs, and improved our responsiveness to customers.Global/Local Certification of ISO 9001 Quality standard - Hopkinton and Franklin, Ma. The result was highly successful as EMC has been recommended for continued certification to the ISO 9001 International Standard having completed the audit without any findings. -Completed Cairo , Egypt Audit took place in October 2018 , we achieved goal in acquiring the certification for Cairo center of excellence.

Responsible for developing and maintaining strong relationships with key business stakeholders. the command of the cross functional business strategy and acting as trusted advisor for customers to identify needs accordingly I recommend IT services to enable and influence the business's strategic vision.Responsible for Account Management, Business Readiness, Demand Shaping, and Customer Care by Leveraging my Customer Experience knowledge to proactively provide input into the development of service offerings, strategies, and standards.Achievements Professional Services Global PS Finance and Business Operations Support lead Developed a process that contributed to increase the accuracy of profit margin by 70.44% for the Americas region, and also reduced the risk of getting $3 M REVENUE/QTR FOR AMERICAS.Enhanced the way managed service providers do their work through an ITIL enhanced process by providing the necessary educational packages, knowledge articles , under a new support model and a well-defined process flow - that resulted in avoiding a $ 1 M ANNUALIZED GLOBALLYSmoothly integrated a process that automatically ‘end-dates’ all outstanding assignments and cancels all future demand when a project is placed in technically completed through new automated programmed processes that reduce all the manual effort done by the resource management; that saved 7 FTES ANNUALLY. Dell Technologies Integration project - Dell EMC Enterprise Deployment and Consulting Integration The objective is to Streamline the installation, deployment, and professional services processes to leverage common resources, technology and processes where possible cross all affiliated companies ( Dell Technologies) The approach is to deliver in 3 phases, adopting SAP solution and its global processes as a rule with limited differentiation and customizations.

Responsible for evaluating, identifying, and solving system and process issues utilizing system and business consulting, Applying industry/business best practices and solutions. Represents the business unit interests in IT projects and programs. Captures the business value and ensures that solutions benefits are realized. EMC Major Projects SAP implementation phase I and II - Completed • SAP Core modules implementation - Phase I • Supporting the integration between SAP core modules implementation “FI and SD” and existing PS applications” oracle project system , Concur travel and expense system and Oracle HR “• SAP For Professional services “Project system & resource management “ – Phase II-Live Jan14 Oracle Project accounting system “Decommissioned Jan 2014 “– Completed  ITSM IT Service Management Tool – Project with Pink Elephant & HCL – Completed • Using ITIL and other best practice frameworks and approaches, cooperation with Pink Elephant to provide end-to-end solutions – from assessments, to strategic planning to implementation for Incident/Event management system “unity project”

Responsible for developing and maintaining strong relationships with key business stakeholders as Account manager.Designing and Enhancing Clients Business Processes and KPIs; Implementing and supporting Oracle E-Business Suite Modules and SAP Enterprise Resource Planning , Applying KPMG methodologies in Business process reengineering using oracle business process architect .ACHIEVEMENTS6+ End to End ERP completed successful implementationsSAP cross functional knowledge (FICO , MM, SD )Oracle cross functional knowledge (Financials , Supply chain management)

Responsible for the complete life-cycle of a new/modified IT system, from analysing existing arrangements to implementing systems and providing training.acting as a change agents who identify the organizational improvements needed, design systems to implement those changes, and train and motivate others to use the systems. specialized in enterprise resource planning systems (Oracle and SAP) applications .