1. Client Acquisition for Payment Solutions:Introduced SingX's services to working professionals in Singapore, Australia, and Hong Kong, focusing on their specific cross-border payment needs.2. Business Outreach Across Industries:Marketed SingX's offerings to diverse industries, including exporters, importers, money service operators, escrow companies, HR, trade services, neo banks, fintechs, wealth management, and Web3 platforms. Highlighted the benefits of SingX’s global virtual multi-currency accounts to small and medium businesses.3. Relationship Management with High-Net-Worth Individuals (HNWI):Closed deals with HNWIs by offering personalized rates and fee structures, fostering long-term client relationships.4. Transaction Support and Query Resolution:Addressed transaction-related queries by collaborating with internal teams to ensure timely and effective resolution.5. Documentation Support:Provided necessary documents such as NOCs and transaction receipts for client records and regulatory compliance.6. Duplicate Payment Recovery:Successfully recovered duplicate payments, ensuring accuracy in transaction management.7. Process Updates and Training:Shared regular updates about process changes with staff, ensuring alignment with the latest developments in payment solutions and services.8. Promotional Call Audits:Conducted audits of promotional calls and offered constructive feedback to enhance staff conversion rates.9. Error Identification and Rectification:Identified service defects and errors, collaborated with internal teams to rectify them, and minimized their impact on the end-user experience.10. Collaboration with Banking Partners:Worked closely with internal banking partners to resolve issues related to local bank transfers and SWIFT payments (SHA, OUR, FULLPAY), addressing delays and ensuring seamless payment processing.

This highlights my expertise in team management, process optimization, and client-focused service delivery across diverse projects.Role with Advance Auto Parts:1. Collaborated with store managers to resolve hardware and software issues in retail locations for Advance Auto Parts, a leading American automotive aftermarket parts provider.2.Ensured the seamless operation of store systems, supporting both professional installers and DIY customers.3.Delivered IT and operational support to optimize store processes and customer service.Role with Amazon UK:4. Played a key role in launching Amazon UK’s Message Us feature at Concentrix Pune, introducing chatbot technology to manage customer queries.5. Managed a team of 10 members, overseeing their performance through regular audits, feedback, and coaching sessions.6. Prepared and presented daily, weekly, and monthly performance reports for enhanced operational visibility and decision-making.Role with Virgin Media UK:1. Managed a team of 25-30 members, ensuring consistent delivery of customer satisfaction through call-based support.2. Focused on achieving key performance metrics, including customer satisfaction (C-SAT) and compliance adherence.3. Addressed day-to-day team needs and implemented strategies to maintain high service standards and client satisfaction.

Managed and maintained enterprise IT infrastructure, ensuring high availability and optimal performance of servers, networks, and storage systems.Provided technical support, troubleshooting hardware, software, and network issues, minimizing downtime and enhancing system efficiency.Administered user accounts, access controls, and security policies to ensure data integrity and compliance with organizational standards.Performed regular system upgrades, patches, and backups to safeguard data and ensure business continuity.Collaborated with cross-functional teams to implement IT solutions, improving workflow automation and system integration.Monitored system performance, analyzed logs, and conducted audits to identify and resolve vulnerabilities.Delivered training sessions and technical guidance to end-users, improving productivity and reducing IT-related issues.