Responsibility: -- Incident Management: Manage and resolve IT incidents using ServiceNow ticketing system, including vulnerability assessment and remediation.  - System Monitoring: Monitor the performance of systems D2 and DA, including system disk space.- User Support: Address and resolve user inquiries and issues. - Server Management: Perform server restart operations for applications. - Ticket Routing: Assign tickets to appropriate teams for resolution based on the issue. - Disk Space Management: Identify and resolve disk space issues to maintain system performance.

I provided comprehensive support to clients, specializing in Documentum administration. My role encompassed a range of responsibilities, including troubleshooting and performance tuning to ensure optimal system functionality.Key Responsibilities:- Administered Documentum systems, ensuring smooth operations and resolving any technical issues promptly.- Conducted troubleshooting activities, efficiently identifying and addressing system-related problems to minimize downtime and maintain a high level of client satisfaction.- Implemented performance tuning strategies to optimize Documentum performance, enhancing overall system efficiency.- Collaborated closely with end users to understand their requirements and assigned the appropriate access permissions to ensure secure and efficient document management.- Executed enhancements and customizations utilizing D2-config, tailoring Documentum solutions to meet specific client needs.- Actively participated in system upgrades and migration projects, contributing to seamless transitions and ensuring minimal disruption to client operations.- Engaged in cross-functional collaboration with developers, system architects, and stakeholders to design and implement effective solutions.Through my dedication and expertise in Documentum administration, I consistently delivered reliable support and solutions to clients, contributing to their success in managing their document management systems effectively..

I played a vital role in managing and enhancing Documentum systems, ensuring optimal performance and seamless document management for our clients. My expertise spanned a wide range of areas, including user administration, customization, workflow development, and system maintenance.Key Responsibilities:- Utilized Documentum Administrator (DA) to create and manage users, groups, and roles, ensuring proper access control and security measures.- Implemented various customization features within Documentum, such as creating profiles, automating naming conventions, configuring property pages, establishing automatic linking and context, and leveraging dictionaries, taxonomies, and object types for efficient document management.- Developed and maintained custom Documentum workflows, lifecycles, and object types, aligning them with clients' specific business processes and requirements.- Provided ongoing support and maintenance for the Documentum system, including defect fixing, enhancements, testing, and preparing operational qualification (OQ) documentation.- Conducted regular checks on system logs, performing necessary troubleshooting and identifying potential issues. Additionally, I efficiently managed application and content server restart activities when required.- Demonstrated meticulous attention to detail by thoroughly testing Documentum applications, specifically D2-Client, to ensure they met the clients' requirements and delivered a high-quality user experience.Throughout my tenure, I consistently delivered exceptional results by leveraging my in-depth knowledge of Documentum and my commitment to ensuring the smooth operation of our clients' document management systems.