Daehyun Selapack Email & Phone Number

Georgia, United States

• Developed and implemented a robust process for analyzing current and future labor needs by shift and workstation.• Streamlined the hiring process to efficiently attract and retain top talent, including full-time employees and interns.• Established a labor cost protocol to optimize labor efficiency per shift and prevent overstaffing.• Maintained balanced communication between headquarters HR, the operation site, and leadership. • Managed the entire hiring process, from job postings and recruitment to interviews and onboarding.• Implemented a performance evaluation system to enhance employee feedback and goal alignment, increasing employee engagement.

Phx5

• Workforce management: managed and monitored attendance and working hours, maintaining a flawless schedule management rate of 0% for 24 months, significantly minimizing discrepancies.• Manage the away team and assist in converting seasonal employees to full-time.• Process Improvement: developed a concise guideline for requesting accommodations and leaves of absence, resulting in a minimum 10-minute reduction in associate wait time.• Revised guidelines for accessing employee benefits and optimized the HR benefit table for enhanced visibility.• Team Development: mentored and trained two HR Associate Partners, fostering effective communication through a dedicated group chat and resource sharing.• Community Outreach: collaborated with the Maricopa County Air Quality Department to conduct an employee commute survey, achieving an impressive 69% response rate.• Employee Engagement: elevated monthly employee engagement by 1% through consistent updates on an employee tenure wall.• Recognition: Awarded Employee of the Month in MTN West (Feb, Mar 2023) for achieving a 100% positive response on 100+ cases. Awarded Employee of the Month in PHX5 (Feb, 2024).• Diversity and Inclusion: actively contributed as a member of the Affinity Group – Asians at Amazon at PHX5.

Seoul, South Korea

• Oversaw general administrative tasks, inventory management, meeting setups, and meeting minutes.• Conducted research on Buddhist thesis papers and related topics.• Offered translation services for Pali and Sanskrit Buddhist scriptures and thesis papers.

Seoul, South Korea

• Led a team of 5 developmentally disabled journalists in a non-profit social enterprise.• Facilitated easy-to-understand Korean news media to bridge language barriers.• Orchestrated interviews with understanding celebrities.• Trained and reviewed news articles authored by developmentally disabled journalists.

Seoul, South Korea

• Managed Grand InterContinental Hotel Seoul Parnas and InterContinental Seoul COEX (around 1,100 rooms).• Contributed to revenue growth through the development of Art and Culture packages.• Expanded market share by 10% through research and development of tour and travel offerings.• Conducted market and competitor research and managed contracts with online travel agents.

Incheon, South Korea

• Delivered exceptional customer service as a front desk agent in a luxury hotel.• Led a team of 8 guest service operators.• Provided training in hotel operation systems and guest service procedures.

Chandler, Arizona, United States

• Run an audit daily basis• Provide all reports related to property's revenue and expense daily, monthly, yearly basis.

Doctor Of Philosophy - Phd, Buddhist Studies, 4.25 / 4.5

Master Of Arts - Ma, Buddhist Studies, 4.35 / 4.5

Thesis paper, "Milindapañha and its theory of non-self"

Bachelor'S Degree, Hotel/Motel Administration/Management, 3.76 / 4.0