Darryl Jones Email & Phone Number

Irvine, California, United States

Ensured customer satisfaction and problem resolution.Negotiated pricing with vendors.Drafted and prepared bids for large telecom projects nationwide.Provide purchase orders and approval of all sub-contractor's invoices.Developed strategies for growing account, researched new business.Communicates with Project Manager immediately when requested jobs can’t be completed.Completes required reports, including daily utilization.Assisted in new account set up for customers and vendors.Disperses tickets and maps to operators.Handle incoming phone calls from customers and drivers while offering assistance when needed.Established workflow processes for team to streamline day to day operations.Created SOP’s and video training for strategic crane team.

Santa Monica, California, United States

Answered phone and assisted customers with changes.Created customer appointments.Maintained up-to-date knowledge of customer accounts.Explained products and benefits to new and existing customers.Confirmed payments, refunds, etc.Resolved payment and order disputes.Provided excellent technical support.Used live chat online to assist customers online.Trained new hires on CRM and proprietary company software.Created call scripts and call flows for training purposes.

Fresno, California, United States

Talked to customers over the phone, email, online chat or social media to resolve their questions or concerns.Maintained and updates customer information as necessary.Calmly resolved and de-escalated any customer issues.Responded to requests for assistance and/or possible processing of credit card authorizations.Tracked call-related information for auditing and reporting purposes.Provided feedback reports on call issues related to downtime and/or training issues.