David Babb Email & Phone Number

Asheville, North Carolina, United States

I manage projects across business applications and integrations in various SLDC stages. (More to come as I dig into this new role.)

Valdosta, Georgia, United States

• As a Digital Project Manager at a top-ten HubSpot Partner, I lead the concurrent production of multiple websites on HubSpot and Wordpress CMS platforms, as well as revenue operations projects in the HubSpot ecosystem..
• Supporting RevOps discovery and implementation.
• QA, troubleshoot, and test prototypes, and monitor the live deployment of projects.
• Perform project and product demonstrations and trainings.
• Maintain project progress, status, and timelines in ClickUp project management system.
• Prepare and present project progress updates for senior executives.

Remote

• As a Web Project Manager at a top-ten HubSpot Partner, I led the concurrent production of multiple websites and other web project based on HubSpot and Wordpress CMS platforms. My skill and contributions resulted in a.
• Manage up to 15 website projects at any one time.
• Lead all project phases including discovery, planning, execution, monitoring, and closure.
• Produce requirements analysis and task specifications while identifying and mitigating risk.
• Maintain project progress, status, and timelines in ClickUp project management system.
• Prepare and present project progress updates for senior executives.

Tallahassee, Florida, United States

• As Business Analyst II, I lead the analysis and QA efforts for a multi-year state project for Diverse Computing, a leading law enforcement software firm.My primary contributions include:
• Developing and implementing QA process for first project phase, onboarding testers and coordinating with other testing teams. Finishing project QA cycle on time with 100% completion.
• Leading general bug-testing process, working with developers and systems analysts to ensure a high-quality product.
• Leading analysis interviews with customers to understand their pain points, needs, and end-goals.
• Analyzing system requirements to produce process models and functional business rules. Working with developers to fit requirements to system capability and complexity constraints.
• Decomposing IT concepts into Agile/Scrum user stories with detailed acceptance criteria. Managing and prioritizing backlogs. Leading Agile sprints.

Asheville, North Carolina, United States

• As Operations Manager, I oversaw business and IT operations for the Asheville, NC headquarters for HomeGauge, a leading home inspection software firm. I conducted operations and business process analysis to root out.
• Boost software revenue 17% by leading initiative to change primary product to SAAS model.
• Put teams on the same track by implementing an OKR planning system.
• Do the Right Thing: inspire core values and vision statement to make employees measurably happier.
• Cut out communication obstacles by moving HomeGauge onto a single Office 365 system.
• Speed up collaboration by implementing centralized cloud-based file storage.

Asheville, North Carolina Area

• As a Product Analyst, I conducted in-depth analysis of home inspection software products, generating and assessing results to deliver recommendations for improvement. I also coordinated development of the ScheduleNow.
• I consistently surpassed all product launch goals in the development and analysis of ScheduleNow.
• I coordinated with UX/UI team, marketing, support, and other departments to ensure successful product rollout.
• I learned and applied SQL in order to implement data-driven key performance indicators (KPI), improving leadership decision-making and consensus significantly.
• Graduated from American Family Insurance's six-month Aspiring Leader Program (10% acceptance rate).

• As Project Manager / Web Developer, I was accountable for oversight of 50 concurrent website build projects, working with content writers, developers, and other project managers. I was responsible for maintaining over.
• I designed, built and administered low-code apps utilized for project management, BI data management and reporting, slashing the average project length by 25%.
• I dramatically reduced abandonment risk and bad debt through the planning, design and implementation of new client agreement.
• I moved HomeGauge from a landline-based phone system to a RingCentral VOIP system.
• I boosted QA capabilities considerably by developing and deploying server data-syncing tool front-end utilizing Vue.js.

Asheville, North Carolina Area

• This was a brief period in which I was hired to provide Tier 1 technical support and was promoted quickly to a Project Manager and Web Developer due to my exceptional customer service and development skills. A few key.
• I bug tested the home inspection software and reported unresolved issues to development teams.
• I created documentation in the company knowledge base and content for the HomeGauge Support website.
• I developed a small JavaScript program that simplified the translation of data across multiple pieces of software.

• In this fully remote position, I worked from Asheville, NC to direct a world-class, multidisciplinary team of eight responsible for various IT, order processing, HR and customer service functions. I reported to and.
• I created, maintained and administered systems for supporting and measuring team performance.
• I orchestrated the planning and oversight of various highly successful scalability initiatives.
• I drove a 33% reduction in order processing time and cut missed calls rate by 8% through the planning and implementation of process improvements.
• I conceived and implemented an internal knowledge base that reduced time spent for retraining events by 20%.

• Develop service processes that connect the client to their goals using Fourlane's products and services. Manage team of Project Managers/Consultants. Develop and report on performance KPIs. Participate in HR.
• I championed the design and development of human resources management (HRM) and customer relationship management (CRM) applications and an internal knowledge base utilizing a low-code platform.
• I was instrumental in enabling 800% product catalog growth through the design and deployment of a scalable CRM and order management system.

I excelled in my initial role as Customer Service Representative (7/2013 - 4/2014) by delivering consistently outstanding customer service. I managed order flow and fulfillment in our web store and CRM system. I liaised with partner companies and developed professional relationships.

Bachelor Of Arts (Ba), Economics With Math Minor

Activities and Societies: Economics Club (Co-President)Magna Cum Laude

Associate Of Arts (Aa), General Studies