David Babb Email & Phone Number

Asheville, North Carolina, United States

I manage projects across business applications and integrations in various SLDC stages. (More to come as I dig into this new role.)

Valdosta, Georgia, United States

As a Digital Project Manager at a top-ten HubSpot Partner, I lead the concurrent production of multiple websites on HubSpot and Wordpress CMS platforms, as well as revenue operations projects in the HubSpot ecosystem. My primary contributions include all those in my previous position (Web Project Manager), plus:• Supporting RevOps discovery and implementation.• QA, troubleshoot, and test prototypes, and monitor the live deployment of projects.• Perform project and product demonstrations and trainings.• Maintain project progress, status, and timelines in ClickUp project management system.• Prepare and present project progress updates for senior executives.• Stay informed of trends in website design, HubSpot, and revenue operations.• Manage and triage support requests for website and revenue operations clients.• Providing ongoing consultation and optimization of Ascend's organizational processes, including documentation, training, and change management.• Deliver a top-scoring client experience that results in repeat business.

Remote

As a Web Project Manager at a top-ten HubSpot Partner, I led the concurrent production of multiple websites and other web project based on HubSpot and Wordpress CMS platforms. My skill and contributions resulted in a promotion to Digital Project Manager and an expansion of duties.• Manage up to 15 website projects at any one time.• Lead all project phases including discovery, planning, execution, monitoring, and closure.• Produce requirements analysis and task specifications while identifying and mitigating risk.• Maintain project progress, status, and timelines in ClickUp project management system.• Prepare and present project progress updates for senior executives.• Perform website demonstrations, capture feedback, and facilitate revisions and updates.• Troubleshoot and test prototypes, as well as monitoring the live deployment of the projects• Deliver a top-scoring client experience that results in repeat business.• Manage website support requests (content updates, page additions, etc.)• Stay abreast of developments and trends in website design.• Create, update, and manage website build processes to improve process flow and reduce errors.• Encouraged adoption of standard sales process, product standardization, and after-action reports.

Tallahassee, Florida, United States

As Business Analyst II, I lead the analysis and QA efforts for a multi-year state project for Diverse Computing, a leading law enforcement software firm.My primary contributions include:• Developing and implementing QA process for first project phase, onboarding testers and coordinating with other testing teams. Finishing project QA cycle on time with 100% completion.• Leading general bug-testing process, working with developers and systems analysts to ensure a high-quality product.• Leading analysis interviews with customers to understand their pain points, needs, and end-goals.• Analyzing system requirements to produce process models and functional business rules. Working with developers to fit requirements to system capability and complexity constraints.• Decomposing IT concepts into Agile/Scrum user stories with detailed acceptance criteria. Managing and prioritizing backlogs. Leading Agile sprints.• Leading client through online and on-site user acceptance testing and training workshops.

Asheville, North Carolina, United States

As Operations Manager, I oversaw business and IT operations for the Asheville, NC headquarters for HomeGauge, a leading home inspection software firm. I conducted operations and business process analysis to root out business pain points and pursue efficiency opportunities. I regularly liaised with and advised C-level leadership. I spearheaded an operations roadmap and led transformational projects.My additional contributions included:• Boost software revenue 17% by leading initiative to change primary product to SAAS model.• Put teams on the same track by implementing an OKR planning system.• Do the Right Thing: inspire core values and vision statement to make employees measurably happier.• Cut out communication obstacles by moving HomeGauge onto a single Office 365 system.• Speed up collaboration by implementing centralized cloud-based file storage.• Engage with and manage outsourced IT resources.• Directly administer many operational systems (RingCentral, Adobe, Atlassian, Slack, etc.)• Project management of Salesforce CRM system implementation.• Advise on operational aspects of PCI compliance assessment.

Asheville, North Carolina Area

As a Product Analyst, I conducted in-depth analysis of home inspection software products, generating and assessing results to deliver recommendations for improvement. I also coordinated development of the ScheduleNow scheduler, interviewing customers and working in partnership with marketing, UX/UI, support, and various other departments. I worked with key stakeholders to capture and analyze business requirements, developing user stories, product workflows, use cases, and acceptance criteria. I created and maintained internal documentation relating to product and process. I trained end users and various teams. Additionally, I planned and facilitated weekly sprint ceremonies and worked closely with the engineering team in developing Agile Scrum workflow and leading Scrum meetings.My additional contributions included:• I consistently surpassed all product launch goals in the development and analysis of ScheduleNow.• I coordinated with UX/UI team, marketing, support, and other departments to ensure successful product rollout.• I learned and applied SQL in order to implement data-driven key performance indicators (KPI), improving leadership decision-making and consensus significantly.• Graduated from American Family Insurance's six-month Aspiring Leader Program (10% acceptance rate).

As Project Manager / Web Developer, I was accountable for oversight of 50 concurrent website build projects, working with content writers, developers, and other project managers. I was responsible for maintaining over 1000 hosted home inspector websites. My project management and interview skills were key in moving projects forward, while I also used my technical knowledge of DNS, WHM, cPanel, WordPress, HTML, CSS, and Javascript.My additional contributions included:• I designed, built and administered low-code apps utilized for project management, BI data management and reporting, slashing the average project length by 25%.• I dramatically reduced abandonment risk and bad debt through the planning, design and implementation of new client agreement.• I moved HomeGauge from a landline-based phone system to a RingCentral VOIP system.• I boosted QA capabilities considerably by developing and deploying server data-syncing tool front-end utilizing Vue.js.

Asheville, North Carolina Area

This was a brief period in which I was hired to provide Tier 1 technical support and was promoted quickly to a Project Manager and Web Developer due to my exceptional customer service and development skills. A few key experiences:• I bug tested the home inspection software and reported unresolved issues to development teams. • I created documentation in the company knowledge base and content for the HomeGauge Support website.• I developed a small JavaScript program that simplified the translation of data across multiple pieces of software.

In this fully remote position, I worked from Asheville, NC to direct a world-class, multidisciplinary team of eight responsible for various IT, order processing, HR and customer service functions. I reported to and advised leadership on operational and technical matters. My additional contributions included:• I created, maintained and administered systems for supporting and measuring team performance.• I orchestrated the planning and oversight of various highly successful scalability initiatives.• I drove a 33% reduction in order processing time and cut missed calls rate by 8% through the planning and implementation of process improvements.• I conceived and implemented an internal knowledge base that reduced time spent for retraining events by 20%.

Develop service processes that connect the client to their goals using Fourlane's products and services. Manage team of Project Managers/Consultants. Develop and report on performance KPIs. Participate in HR activities. Advise C-suite management.As a remotely operating Services Manager, I held accountability for a team of remote accounting consultants; this included recruitment, hiring, supervision, training and performance management. I also drafted policy documentation and a company handbook to enhance the company's human capital. Additionally, I reported to and advised management on tactics for streamlining services and operations.My additional contributions included:• I championed the design and development of human resources management (HRM) and customer relationship management (CRM) applications and an internal knowledge base utilizing a low-code platform.• I was instrumental in enabling 800% product catalog growth through the design and deployment of a scalable CRM and order management system.

I excelled in my initial role as Customer Service Representative (7/2013 - 4/2014) by delivering consistently outstanding customer service. I managed order flow and fulfillment in our web store and CRM system. I liaised with partner companies and developed professional relationships.

Bachelor Of Arts (Ba), Economics With Math Minor

Activities and Societies: Economics Club (Co-President)Magna Cum Laude

Associate Of Arts (Aa), General Studies