David Babb Email & Phone Number

Houston, Texas, United States

• Manage organization of 20 resources responsible for Workforce Planning, Data Management, & Capacity Planning for 8,000 person organization.
• Manage monthly headcount forecasting process which becomes primary input to financial forecast. Includes all requisitions, transfers, & reductions down to individual record level for both short term and long term.
• Provide analytics to Executives, Finance, & Operations validating headcount profile is within alignment to strategic direction of organization.
• Tracked Case Volume forecast accuracy (97-99%) and Headcount Predictability forecast accuracy (95-99%) as primary metrics team influences.

• Manage diverse organization of 25 resources responsible for Global Reporting & Analytics of HPE call center metrics and headcount planning.
• Actively manage reporting & analytics for global organization of 5,000 headcount, 2M annual cases, and 150+ metrics & reports on over 200 dimensions.
• Level of data responsibility spans individual call center agent performance to preparing executive level presentations for executive Quarterly Business Reviews.
• Scale of team analytics included reporting historical case volume trends, forecasting future headcount requirements, and Predictive Analytics for customer satisfaction metrics.

• Primary analyst for strategic initiative to determine optimal worldwide locations for call center operations.
• 4-month analysis resulted in closing 2 locations and transitioning 650 headcount & 750k annual cases to 1 existing location.
• Acted as Analytics & Financial SME through program, ensuring high levels of data accuracy and program operated within budget.

• Managed Procurement Spend & Savings Material Cost monthly publish, related data, and supporting processes. Led HP Storage Procurement team in achieving HP standard procurement processes and best practices. Coordinated.
• Program lead for cost savings team; included bi-weekly presentation to Pan-HP Cost Savings Program team. Achieved $50M in incremental savings in first year.
• Co-lead and Business Expert for Pan-HP Supply Chain Transformation Spend Management workstream (Ariba Implementation).
• Developed Strategic Buy ROI model to aid in evaluation of Material Cost Savings vs. Inventory.

Houston, Texas, United States

• Managed team of 10 responsible for developing & optimizing supply chain strategies as well as creating, delivering, and reporting metric results.
• Achieved historical record results for Supply Chain Costs (10% lower), Tax-Advantaged Manufacturing (25% higher), and Inventory (15% higher turns).
• Created automated forecast accuracy reporting process using standard deviations of historical averages to determine upper & lower control limits.
• Led outsourcing initiative with HP India supply chain reporting team resulting in over 40 hours of team weekly time savings.

Master Of Business Administration (Mba), Finance, General

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: Fish Camp & T-Camp Counselor, Pi Kappa Phi Fraternity, Order of Omega Honor Society