David Hardy Email & Phone Number

Hong Kong

Hong Kong

• Led product development initiatives to connect business leaders with subject matter experts and research resources.
• Collaborated with cross-functional teams to enhance decision-making processes for clients.
• Implemented strategies to leverage GLG's vast library of research and roundtable events for client benefit.

Singapore

• Led RFT process to outsource StarHub’s IT operations, including vendor evaluation, selection, and contract negotiations.
• Successfully transitioned day-to-day operations to vendor, facilitating re-badging of 100+ StarHub staff.
• Achieved seamless transfer of IT operations, ensuring continuity and efficiency for StarHub.

Hong Kong

• Managed services capability in Hong Kong, China, and Philippines for IT service management.
• Collaborated with sales to secure multi-million dollar contracts with local and international clients.
• Drove revenue growth for the managed services capability at PCCW Solutions Limited.

• I led teams in Australia, New Zealand, Singapore, Japan, Hong Kong, China and India
• Set up payroll contact centre and SAP application support for Australian retail chain
• Responsible for managed services delivery for major airline client in Hong Kong
• Managed HP data centre migrations and operations across Asia Pacific region

Auckland, New Zealand

• Managed a world-class ITIL Service Management center of excellence in Auckland, New Zealand, overseeing 350 service desk agents.
• Supported multiple outsourcing clients onshore and offshore, handling over 100K incidents per month.
• Implemented operational strategies to ensure seamless service delivery and client satisfaction.
• Achieved significant improvements in incident resolution time and customer service quality.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Adelaide, South Australia, Australia