• Applying expertise as a Techno Manager to improve system stability and leading the automation team using Microsoft Power Tools, UiPath for process automation• Managing a team of Engineers in India, supporting projects throughout their lifecycle, and continuously designing and configuring automated processes using RPA principles• Debugging and maintaining C#, Microsoft Power Automate, PowerShell, Python, and Oracle applications, collaborating on Service-Now functional requirements, and translating business needs• Working on SCCM and ServiceNow CMDB workflow for real-time sync and implementing JML workflow in ServiceNow with WorkDay integration• Designing and developing data analysis solutions on ServiceNow, Microsoft PowerBI tracking project progress, and communicating with senior management.

• Oversaw overall software delivery, facilitating Agile teams as Scrum Master and guiding them through ceremonies Led the automation team in UiPath to automate manual processes and create software applications using various technologies• Supported projects throughout their lifecycle, including documentation, implementation, and milestone achievement Designed automated process solutions, implemented agile management, and managed Service-Now implementation and development• Managed project timelines, communicated progress to stakeholders, and ensured project delivery aligned with agile practices• Developed business analytics and data analysis solutions on Power BI, tracked project progress through continuous communication, and applied management principles for optimal time management• Managed a team of Developers in India, overseeing Continuous Integration and Deployments using Azure DevOps

• Orchestrated overall software delivery and Agile component design with a test-driven approach, while managing project tasks and proposing CSI and business solutions within Service-Now Collaborated closely with project managers and functional team members to optimize development• Designed and developed real-time status Dashboards in C#/VBNET and Python for Dev, Test, and Production Environments Simultaneously, automated Active Directory and server tasks with PowerShell scripts, generating reports and integrating monitoring methods for self-healing solutions• Automated mailer communications, integrated Slack with PowerShell Script and Dashboard, and provided real-time updates Additionally, trained and collaborated with team members and new developers on web projects, achieving four times faster completion than planned

• Provided L4 technical support to client McDonald's while scripting in VBScript, PowerShell, C#, and VBNET for automation, data analysis, and system monitoring• Implemented advanced functionality in ServiceNow through various means, such as Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists• Configured the application UI and applied scripting for added functionality• Executed application business logic using C#, PowerShell, VBScript, Python, and VBA• Developed Management Packs for SCOM 2007 and SCOM 2012 using Authoring Console, MP Author, and Visual Studio Authoring Extension tools

• Managed and developed scripts in C#, VB.NET, Powershell, SharePoint, and VB Script for automating processes, analyzing production user data, collecting statistics, and monitoring the system at different levels of granularity. Additionally, designed and developed applications fully integrated with monitoring systems.• Led the Command Center Team, streamlined monitoring processes and activities, organized and conducted regular training for all production on-call teams in the US and India. Additionally, managed resources, scheduled meetings, and maintained documentation to enhance process efficiency within the NOC.• Conducted SQL reporting on asset management, ticket tracking, and event management databases to gather statistics on system downtime, resource capacity planning, employee and system performance. Additionally, managed projects for infrastructure build-outs, implemented SLA Management processes, and oversaw alert monitoring, auditing backups, script development, and daily reporting for Senior Management using Excel.• Led Service-Now implementation and development, working closely with process owners and stakeholders to translate business requirements into functional specifications. Managed application UI configuration, scripting, and advanced conditioning, proposing innovative solutions to enhance customer benefits. Additionally, documented changes, designed and implemented new functionality using various Service-Now components, including Business Rules, Client Scripts, UI Policies, and Access Control Lists.