Ken S. Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States - Onsite

Set up and configured devices for onboarding and offboarding.Use Azure Active Directory to administer tasksConfigured both laptop and mobile devices within IntuneProvisioned users’ access within Azure, Bitwarden and Adobe admin center

San Diego, California, United States - Onsite

Assist clients with their IT service requests using Zendesk ticketing systemSupport users in both desktop and laboratory environments with IT issuesSupported and administrated Microsoft 365Assisted with onboarding and offboarding employees both live and remoteOkta AdministrationProvisioned users permissions for secured shared drive accessImage and set up new systems needed for Desktop and laboratoryConfigure and maintain systems controlling various laboratory instruments used for generating and analyzing experiment data

Redmond, Washington And Remote From San Diego

Assisting 5600+ users in getting and applying SP1 and updating them to Internet Explorer 11Support 4000+ users with computer and network related questionsWork with security team removing viruses from multiple computers and users systemsMigrate user’s data/programs to Windows 10 computer verified working Worked with testers to get in-house program (IW-Business Objects) tested and to work with Windows 10 and compatible with DB2Worked with Asset Management to ensure computers are returned and accounted for Outlook SME and knowledgeable for Outlook Roadmap

Support Users, Labs and Infrastructure for Xbox, HoloLens and Silicon teams at Microsoft Support 250+ users with computer and network related questionsManage and build up multiple labs for Infrastructure servers and machines Support users in SVC (California), Fort Collins (Colorado) and Redmond (WA) communication via face-to-face, phone, email, and chat to assist engineers and developers in resolving technical issuesInstall physical equipment such as Monitors, Desktop PC’s, Servers, Switches in hardware development labs

Redmond, Washington, United States

- Oversee deployments from start through completion - Managing one to 300 machine deployments, created spreadsheets - Manage team of nine techs for break fix and deployment - Updated and updated knowledge base articles regarding deployment process - Audit tickets to ensure SLA was met and completed by due dates (no tickets out of SLA) - Created SQL query to verify deployment steps completed

Redmond, Washington, United States

- Directed adhoc responses to customer inquiries via phone and teams mailboxes - Provided incident management support in 24/7 NOC for physical machines, virtual and Azure based services to document incidents, resolution and begin root cause analysis - Ensured service availability and performance to meet published SLA’s - Negotiated with outside vendors and third-parties for needed tasks and services - Responsible for daily reporting and shift hand off

Redmond, Washington, United States

- Obtained security clearance for working on PHX machines - Maintained and managing 3500+ servers and SANs half of which are SQL for Bing Search - Created and managing monthly SQL indexes and backups - Utilized PowerShell on a daily basis to script and automate daily tasks - Strives for great customer satisfaction by ensuring customer issues are acknowledged and resolved within defined SLA requirements - Negotiated with outside vendors and third-parties for needed tasks and services, such as Dell

Bellevue, Wa

- Assembling, creating, enhancing, and managing configuration files for marketing promotions and on-going configuration management needs - Providing support (level 3) on the operation, maintenance, and troubleshooting of the proprietary machine application and operating software - Assembling, packaging, and testing promotional packages prior to distribution on Coinstar machines - Writing SQL code for product testing and verifying product successful installation on machines - Using specialized software to generate logo bitmaps and editing ".ini files" which form the source of the machine configurations

Redmond, Wa

- Image and onboard server and machines for customers with ASI or UIP (WTT, MadDog)- Act as the point of escalation to resolve technical issues within the labs.- Identify, deploy, and support new technologies or automation to improve the operations within supported labs.- Strive for great customer satisfaction by ensuring customer issues are acknowledged and resolved within defined SLA’s.- Work across the team as necessary to resolve escalated problems.- Communicate progress/status reports to team management.

Redmond, Wa

- Maintain automated machines in computer labs- Monitor the machines to make sure they are always connected to the test system- Set up new machines with strict test prerequisites- Work with people on the team who request machines for testing- Responsible for figuring out issues with lab machines, repairing them, and communicating issues back to the right people

Redmond, Wa

- Built various OS matrix and executed QA tests for CLR products to meet test schedule and coverage- Managed Machine pools for automated test runs- Collaborated with developers, designers, testers and program managers - Wrote SQL code for software testing templates & Worked with MadDog testing tools- Triaged hung/broken machines as needed and kept within SLA requirements

Greater Seattle Area

Acted as first point of contact for information system’s user problemsResponded to routine hardware/software issueAnswered questions related to point of sale devicesResponsible for supporting calls from stores, retail locations, and internal end usersSupported Windows Embedded and Windows XP

Redmond, Wa

Provided support to users for either windows XP, Server or mainframe applications and hardware in medical environment, Acted as IT liaison to FDA during FDA auditRepaired and replaced defective components of the desktop hardwareAssembled, tested and installed data and telephony network cables within wiring closetsIdentified security risks within network and applied appropriate patchesPerformed basic system administration functions on multiple platforms including Windows, Unix, Mainframes and mobile devices

Redmond, Wa

- Troubleshot front and backend services for mobile devices, including Blackberry, Window’s Smart phones, and PDAs - Updated, repaired and replaced audio/visual and projector components- Responsible for troubleshooting, re-building, repairing and replacing security camera DVRs for entire hospital

Bellevue, Wa

- Supported, diagnosed and troubleshot end-user applications using Remedy ticketing system- Clarified complex issues to the lay audience- Established and maintained positive relationships with customers of diverse backgrounds- Assisted users over the phone and in person regarding software and operating system and issues

Issaquah, Wa

- Provided first level tech support and call resolution- Troubleshot Lucent, Nortel, Experience working and Motorola switches - Worked cross-functionally with internal departments - Collaborated with colleagues on group projects.