● Led a team of Project Managers, Business Managers and Developers to develop a new dynamic retail and contact center scheduling solution designed to optimize staffing levels to drive $2M additional revenue, and improve employee retention by giving employees direct control over their schedule

● Led a project to develop a new cloud-based software application to automate requisition management and track hiring execution for 25,000+ jobs; coordinated the user pilot and application launch to over 800 users● Achieved headcount targets within 1% of budget; drove hiring execution using data analysis and proactive communication with managers and executives● Created and launched a website with forums for collaboration, job aids and resources for several hundred managers and… Show more ● Led a project to develop a new cloud-based software application to automate requisition management and track hiring execution for 25,000+ jobs; coordinated the user pilot and application launch to over 800 users● Achieved headcount targets within 1% of budget; drove hiring execution using data analysis and proactive communication with managers and executives● Created and launched a website with forums for collaboration, job aids and resources for several hundred managers and executives● Developed and led a nationwide virtual summit for over 150 hiring managers and recruiters to improve skills and facilitate the sharing of best practices Show less

● Coordinated the launch of a new onboarding application and developed new centralized processes that saved over $1.2 million in onboarding expense● Improved efficiency by creating a cloud-based ticketing tool to eliminate hundreds of hours of manual work and allow automated work tracking

● Facilitated 20 different training courses in sales, service, tech and leadership● Recognized with Service Excellence Award for driving performance improvement and employee engagement through the use of adult learning theory and direct coaching● Led projects to design and pilot new in-person and virtual curriculum; certified over 170 instructors in new curriculum as a master trainer

● Recruited, hired and led a team of 25 managers, sales and service associates● Regularly exceeded sales goals by more than 20% and achieved operational audit scores of over 90% through effective marketing, coaching and training