Jonathan Brown Email & Phone Number

Jinju, Gyeongsangnam-Do, Korea

I supported in streamlining the Retail Distribution Center (RDC) trailer unload process & trained new logistics department members in process at the Destin, Fl location. The streamlined process lead to increased productivity by reducing unload time from 2.5 hours to 1.5 hours.I becam a certified Target trainer for multiple departments which included, but was not limited to, Electronics, Market, Guest Service, Hardlines, Logistics, etc.I increased customer retention and acquisition through engaged customer service & by providing quality front line technical assistance to customers with their purchases; electronic devices in particular.I provide support in facilitating Loss Prevention within Electronics Department by coordinating with Loss Prevention Managers and actively participating in store Loss Prevention programs which led to reduced theft in major department such as Electronics and Softlines.I facilitated increased quarterly sales in the Electronics Department's by educating customers about products, in-store and online, tailored to their needs. A majority of my knowledge centered around electronic devices (TVs, video game consoles, mobile phones, etc.).

Pensacola, Florida Area

Taiyuan, Shanxi, China

I participated in a summer program that taught ESL to Chinese university students from the Taiyuan University of Technology, in collaboration with the University of West Florida graduate school. My class was comprised of 24 college level students ranging from ages 19 - 21. I developed and executed lesson plans that involved reading, writing, speaking, and listening. My class had a heavy focus on conversation per the request of the University.

Pensacola, Florida Area

Part-time Digital Marketing Consultation for Twenty-Nine Eleven Jewelry in Pensacola, Fl.I consulted the client on their digital marketing strategy. I also redesigned their wix based website to increase SEO and customer engagement. I also advised the client on how to utilize the current wholesale network better as well as educated them on advertising strategy and efficient use of social media.

Pace, Florida Area

Part-time Social Media Marketing Consultation for WOW Radio 90.9 in Pace, Fl. I analyzed the client's current social media engagement. I created a social media marketing strategy that focused on streamlining and "lean" usage. I also developed future social media campagins to be used on various social media platforms. Educated client on proper social media ettiqute and technology.

2511 Sejong-Ro, Sejong City, 30019, Korea

My internship involved providing clerical support to the International office manager which included, but was not limited to, organizing & preparing various files for incoming exchange students (Student Transportation excel documents, orientation documents, Proofreading documents, etc.)I also created and developed new and successful promotional material, and a "How to survive Korea" guidebook for new incoming exchange students. I also assisted in organizing transportation for exchange students for arrival, departure, and cultural field trips.I also acted as mentor to new incoming exchange students during their stay in South Korea by answering various questions ranging from general cultural questions, how to make a doctor's appointment, how to use public transportation, and other daily life concerns.I planned the University's "International Day" experience in which Korean students were able to speak to exchange students about attending Universities abroad. I also planned the Spring Festival Booth for the International Town at Sejong academic programI believe my greatest achievement is being the first, and only, foreign exchange student to be offered a internship in the International Office between semesters. It is common for foreign exchange students to do work-study programs during the semesters, but there had never been a foreign exchange student allowed to intern during winter or summer break. The request from the International Office was so unique

1701 State Road 85 North, Eglin Afb, Fl 32542

I was given the added responsibility of Atlantic Southeast Airlines Workplace Health & Safety Representative for VPS station during my second year at the company. This responsibility comprises supervising and training employees on company safety policies and educating employees post-infraction. I maintained this responsibility for two year during which the VPS station had zero on the job injuriesAs a ramp agent I also assumed the role of Agent-in-charge (AIC) for multiple flights that included calculating weight and balance while coordinating with the flight crew to solve any issues that aroseAt the end of my first year I became a certified Atlantic Southeast Airlines VPS station Trainer educating new hires on all relevant local procedures and protocols when dealing with aircraft (Delta, Atlantic Southeast Airlines) Ramp agent technical skills included directing flight crew taxiing in and out of proper gates, operating heavy equipment such as belt loader, push tugs, air huffers, directing the unloading and loading of luggage onto aircraft, and providing in-person and over-the-phone customer service to help resolve passenger flight conflicts

International Studies, International Business

Exchange Student, International Business

Associate Of Arts - Aa, General Studies

Dual Enrollment, General Studies

High School Diploma