Katherine K. Email & Phone Number

Atlanta, Georgia, United States

• Assisting members with their concerns about their account, occupancy, maintenance, and policies.
• Handling escalations of complicated member issues and concerns.
• Creating and updating notes for new processes and procedures that are being implemented to help other agents in solving and assisting members' concerns.
• Coordinate with property host, maintenance team, and managers to resolve certain issues of each and every active property.

• Assisting members in their concerns about move-in /out, member issues, payments, and maintenance-related. Making sure that their concern is being attended and handled in a timely manner.
• Answer inquiries via phone, email, and chat.
• Creating and updating notes for new processes and procedures that are being implemented to help other agents in solving and assisting members' concerns.
• Coordinate with property host, maintenance team, and managers to resolve certain issues of each and every active property.

Miami, Florida, United States

• Create posts for Facebook and Instagram.
• Create photos, layouts for Landing pages and Websites.
• Create, edit and manage drip campaigns, manychat, and funnels.
• Uploading leads and data on the drip campaign
• Outreach for lead generation in Instagram and Email.

• Create and edit tour content provided by the operators to make sure that it is in their proper categories, all information, inclusions have been provided, photos have been uploaded and proper description has been.
• Checking if the tours are still available from the operators' side and if it needs to be paused or updated.

Canada

• Handles Email inquiries of customers regarding their orders, shipment status, refund, and returns.
• Responsible for making sure that new processes and procedures have been cascaded to all agents.
• Coaching agents to make sure that KPIs and Metrics are met on a weekly basis
• Monitoring the incoming and solved tickets for the day, making sure that all tickets are handled in a timely manner
• Taking over escalated tickets and coordinating them with other departments.
• Monitoring agents leaves, concerns, and escalations

Canada

• Handles Email inquiries of customers regarding their orders, shipment status, refund, and returns.
• Ensures that concerns, inquiries, and tickets are handled in a timely manner.

• Researching products for the client's eBay store.
• Assisting the client in listing the product on eBay.

• Answers customers' concerns about their purchase, shipping, membership, and billing issues/questions via email and phone calls.
• Handles disputes and refunds for memberships and purchases

Makati, National Capital Region, Philippines

• Responsible for recruiting, screening, and hiring new ESL teachers and staff applicants
• Handles employees' leave credits, benefits (HMO, SSS, Philhealth, Pag-ibig, TIN), and new hire orientation and credential submissions.
• Coordinates with accounting for any employee-related concerns such as payout, card/account application for payroll, and benefits contributions.
• Posting Job vacancies on various platforms such as Facebook, Instagram, jobstreet, universities bulletin boards, Job fairs, Etc.
• Assisting department manager in handling and delegating the task to other officers and taking over the department in the event of the manager's absence
• Training of newly hired recruitment specialists.

Makati City

• Sorting resumes of interested applicants
• Scheduling and inviting applicants for Initial interview
• Conducts Initial interviews for qualified applicants
• Endoring passed applicants to the Training department
• Posting job ads and vacancies to different sourcing sites.
• On-boarding and processing the initial requirements of trainees before the end of their training graduation such as Bank accounts, Document requirements, etc.

Teleperfornace - Edsa

• Assist customer's concerns and queries through phone call
• Handles any billing-related concerns for Telstra account
• Cross-trained for other Telstra LOB (Bigpond and Foxtel)
• Acts as a Subject-Matter Expert (SME) to newly hire agents
• Takes in escalation calls that need further handling and assistance

Teleperformance -Edsa

• Handles bill and account inquiries for customers in the Residential department
• Cross-trained for the Internet (BigPond) and Cable (Foxtel) basic inquiry and troubleshooting

Makati, National Capital Region, Philippines

• Responsible for testing and checking the software system created by the developers
• Analyzing the process flow of the system and checking if the system was able to meet the expectations sets by the Rural Bank clients.
• Create user's manual, process flow, and test scripts for new testers and clients
• Training clients in the process and how to use the software system before rolling it out.
• Assisting team lead and delegating tasks to other test analysts and making sure that tasks/projects are finished on or before the deadline.
• Coordinating between test analysts, deployment, and development team.

Makati

• Process payroll computation and disbursement to employees
• Checking and reconciling receipts for tax exemptions
• Checking and updating the company's petty cash.

Makati, National Capital Region, Philippines

Internship as Quality Assurance Specialist that handles beta testing of the finished or completed patches and programs for Banking software. Identify bugs and errors before dispatching them to the users.

• Responsible for handling calls and concerns regarding customer's mobile prepaid accounts
• Handles complaints regarding charges, lost minutes, credits, activations, and top-ups.
• Help customers in basic troubleshooting and technical concern with their phones

Pasig, National Capital Region, Philippines

• Responsible for handling calls and concerns of customers regarding their products/services.
• Checks and reports discrepancies in the data of their Financial report/ status such as Credit Scores, Reports, and Monitoring apps.
• Helps customers in accessing and managing their web-based reports and accounts
• Upselling services and products that could help them increase and monitor their credit scores.

Binan, Laguna

• Worked as a Student Assistant in our University's Accounting office, to keep the scholarship grant.
• Prepare and Distribute cheques and vouchers for petty cash, bills payment, and purchases.
• Encode data entries in Ledger and other accounting books
• Organizing and filing documents such as vouchers, receipts, and other reports
• Preparing statements of account of students from all levels.

Bachelor'S Degree, Foreign Service

Bachelor'S Degree, Computer Science