Len Mitchell

Len Mitchell Email and Phone Number

Director, Partner Management at SmartThings @ SmartThings
mountain view, california, united states
Len Mitchell's Location
Greater Minneapolis-St. Paul Area, United States
Len Mitchell's Contact Details

Len Mitchell personal email

About Len Mitchell

Throughout my career, I have consistently delivered solid, quantifiable results while leading challenging and high-visibility projects. I enjoy designing practical, creative, conceptual technical solutions for business requirements, balancing appropriate technology, cost, and implementation timelines. I offer diverse talent in operations management, business and systems analysis, systems implementation, and project management. I am characterized as self-motivated, innovative, and flexible with excellent communication and presentation skills.Together, my team and I have provided support, leadership, facilitation, and implementation of standardized capabilities to drive process improvements. I am singularly influential, and possess a tenacious ability to build consensus among multiple levels and functions within the organization. I nurture productive relationships with users as a proactive partner in identifying and recommending solutions.Business/Operations Expertise:Business Analysis | Requirements Gathering | System & Technology OptimizationProject Management | Team Leadership |Operations Process Review & DesignEmerging Technologies | Financial Operations Management | Process ReengineeringNew Product Launches | Client Relationship Management |Applications Development & Support | Solutions Design | Stakeholder EngagementTechnical ExpertiseJIRA | Slack | Trello | MS Office | Salesforce | GDS Platforms | MS Project |Smartsheet | Tableau

Len Mitchell's Current Company Details
SmartThings

Smartthings

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Director, Partner Management at SmartThings
mountain view, california, united states
Website:
smartthings.com
Employees:
271
Len Mitchell Work Experience Details
  • Smartthings
    Director, Partner Management
    Smartthings Sep 2021 - Present
    Minneapolis, Minnesota, United States
    - Led transition of the Escalations Team into the Partner Management Team, expanding the team charter to include both partner and consumer support, redefining roles and responsibilities, and creating new reporting/tracking methods.- Developed the Partner Implementation Plan, a standardized process to lead new partners through their implementation journey, from first contact with Business Development teams through to implementation by Product and Engineering teams, to post implementation by the Partner Management Team.- Led the team through complex platform transitions, by effectively prioritizing bandwidth to ensure high-support SLA adherence and to mitigate partner impacts.
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  • Smartthings
    Escalation Team Manager
    Smartthings Jul 2020 - Sep 2021
    Minneapolis, Minnesota, United States
    - Assumed ownership of the Escalations Team, responsible for resolving consumer support cases escalated from Samsung subsidiaries worldwide.- Refined operational processes and tooling to increase efficiency and mitigate impacts to established SLAs- Led the team through several platform and business transition initiatives, partnering with stakeholders at both SmartThings and Samsung subsidiaries to mitigate consumer impacts.- Revised support tooling strategy and capabilities, resulting in clearer visibility into support SLA adherence and individual team member productivity.- Established a model of continual team member development: defining career goals and implementing mentoring and training programs with the goal of advancing team members to the next levels of their careers.
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  • Egencia, An Expedia Company
    Senior Manager, Egencia Global Agent Tools
    Egencia, An Expedia Company Jun 2017 - May 2020
    Greater Seattle Area
    Successfully led a global operational support, product, and project management team tasked with contact center technology administration for Egencia, Expedia Group's corporate travel division.Highlights Include:- Built and managed a global technology team, leading a group of project managers, systems analysts, and support analysts, providing support to over 2,000 call center agents worldwide, including implementation of a new support ticketing system, defining SLA/CSAT metrics, reporting to leadership, and mentoring/ development of the team- Owned product relationship for 40 different software applications, leading project teams and stakeholders in deploying enterprise wide upgrades to travel booking, CRM, communications, and networking tools, including backlog refinement, prioritization, strategy/roadmap alignment with business and IT stakeholders, and change management.- Partnered with with business and technical stakeholders to identify and resolve issue trends and end user feedback to improve environment performance and stability.- Owned 3rd party vendor relationships, including contract/invoice/SLA review, new feature strategy/ implementation planning, and issue resolution.- Partnered with internal and external teams in redefining incident management best practices, business continuity planning, legal compliance issues, and risk mitigation strategy.
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  • Expedia, Inc.
    Systems Analyst, Expedia Global Payments
    Expedia, Inc. Nov 2015 - Jun 2017
    Greater Seattle Area
    Working for EGP, Expedia's global hotel payments division, effectively streamlined the organization's critical operational processes. Established tighter relationships between business and technology stakeholders, greatly enhancing the organizations ability to collaborate more effectively in the resolution of system outages related to accounts payable/receivable and credit card processing systems.Highlights Include:- Created new end to end incident management practices, including intake, triage, coordination of resolution and communications, and postmortem analysis of incidents for improving development and operational practices.- Established operational metrics such as KPI's, application based OLA/SLA's, and reporting to management.- Built successful relationships with external partners and software vendors, meeting regularly to discuss operational issues, feature needs, and testing of new functionality.- Actively solicited opportunities for process improvement, across departmental functions including operations, development, product management, and reporting.
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  • Inspirus Credit Union
    Business Analyst
    Inspirus Credit Union Apr 2015 - Nov 2015
    Greater Seattle Area
    Applied industry best practices in efforts to mature the organization's project management methodology, creating document templates and building project process workflows. Served as business analysis representative in groups ranging from deposit operations, lending, marketing and IT.Highlights include:-Conducted business analysis for a paper forms inventory management system, including process flowcharting, application selection, and implementation planning.-Led research sessions with document management software vendor, analyzing gaps in current processes and determining appropriate solutions.-Led efforts to implement web-based request form and workflow solution for technical and project requests, involving all levels of the organization from operations to executive management for input into the design and development of the application.
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  • Retirement Revolution
    Business Analyst
    Retirement Revolution Feb 2013 - Mar 2015
    Greater Los Angeles Area
    Fully analyzed system requirements and technical specifications to create and execute test cases for deployment of an enterprise accounting system. Led walk-through, inspection, review, and user-group meetings for quality assurance. Highlights Include: - Team member in the deployment of SAAS retirement accounting software system, positioning company as an industry forerunner for innovation, analyzing business rules, translating them into development specifications, and UAT prior to deployment.- Direct optimal development, implementation, integration, user acceptance, and performance of accounting system enhancements to drive ROI of proposed solution.- Designed new client data entry templates, process flows, QA/quality assurance and UAT testing, data lineage, and traceability documents.
  • 925 Executive Talent Solutions, Inc.
    Operations Manager
    925 Executive Talent Solutions, Inc. Jul 2012 - Jan 2013
    Orange County, California Area
    Delivered expert guidance and data-based strategic recommendations to identify and address business issues and opportunities. Uncovered key business readiness considerations, activities, and deliverables in order to adopt changes resulting from business process or systems improvements. Highlights Include: -Spearheaded conversion to cloud storage systems, virtual telephony and web based project management tools. Led product research and selection, implementation, and change management.
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  • Prudential Financial
    Project Manager, Team Lead - Systems Analysis & Development
    Prudential Financial Apr 2008 - Jun 2012
    Orange County, California Area
    Expertly implemented best practices for the development, implementation, and maintenance of retirement plan accounting systems. Collaborated with stakeholders to scope business need and workflow processes and leveraged this insight in all implementation activities to improve efficiency and effectiveness. Highlights Include: - Leading a development team, drove business/IT strategic alignment, defined requirements and designed scalable client data processing and internal workflow systems.- Upgraded support teams to a Microsoft Access database designed to monitor and resolve issues related to retirement operations processes, resulting in increased productivity, reduced error rates, and trend analysis to highlight improvement opportunities.- Project-managed high-visibility initiatives including implementation of an investment trading system and deployment of web based application interface, overseeing joint application design sessions and creation of prototype transaction processing screens.
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  • Union Bank
    Assistant Vice President, Omni Operations Support
    Union Bank Aug 2007 - Mar 2008
    Orange County, California Area
    Managed operations support team to define, build, and deploy innovative technology and business process solutions for retirement operations to increase efficiency, improve customer satisfaction, reduce cost, and increase revenue. Highlights Include: - Led team of systems analysts tasked with operational support of retirement accounting system, including development of ETL routines, L2 transaction processing issue support, and creation of data/reporting extracts from the system.- Drove 50% performance lift from deploying an automated retirement account contribution data processing system, collaborating with critical internal and external stakeholders on business and technical requirements, development, testing, and end-user training. - Spearheaded deployment of a document imaging system from requirements elicitation, hardware/software configuration, process development, and end-user training.
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  • Union Bank
    Business Systems Analyst
    Union Bank Apr 2005 - Aug 2007
    Orange County, California Area
    Operated as trusted advisor, delivering high-value business insights and data-driven decisions regarding solution architecture and model development to achieve product delivery. Highlights Include: - Upgraded the company to a new retirement account contribution data processing system, implementing standardized ETL routines with data validation subroutines, developing and delivering documentation, training and support to end-users.- Harmonized data intake processes by implementing new client data entry templates. Trained user community and delivered on-site/off-site support.- Built alliances with leadership, IT, operations, and third-party vendors to work collaboratively in the delivery of support and enhancements to systems in a timely manner to mitigate impacts to critical processing timelines.
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Len Mitchell Skills

Business Analysis Process Improvement Analysis Project Management Access Databases Visio Data Analysis Microsoft Excel Quality Assurance Vendor Management Operations Management Business Requirements Testing Requirements Analysis Data Conversion Lotus Notes Training Management User Acceptance Testing Microsoft Office Business Process Improvement Business Strategy Sdlc Microsoft Sql Server Saas Systems Analysis Technical Support Technical Writing Technical Training Technical Analysis Mentoring Omniplus Defined Contribution Employee Benefits Database Design Document Imaging Microsoft Access Sungard Omniplus Sungard Data Express Sungard Omni Administrator Web Sungard Power Image Systems Implementation Systems Conversion Hp Quality Center Microsoft Project Integration Software Project Management Sql Software Development Life Cycle

Len Mitchell Education Details

Frequently Asked Questions about Len Mitchell

What company does Len Mitchell work for?

Len Mitchell works for Smartthings

What is Len Mitchell's role at the current company?

Len Mitchell's current role is Director, Partner Management at SmartThings.

What is Len Mitchell's email address?

Len Mitchell's email address is le****@****hoo.com

What schools did Len Mitchell attend?

Len Mitchell attended Baldwin-Wallace College.

What are some of Len Mitchell's interests?

Len Mitchell has interest in Politics, Civil Rights And Social Action, Environment, Photography, Fitness, Science And Technology, Conservation, Animal Welfare, Travel, Arts And Culture.

What skills is Len Mitchell known for?

Len Mitchell has skills like Business Analysis, Process Improvement, Analysis, Project Management, Access, Databases, Visio, Data Analysis, Microsoft Excel, Quality Assurance, Vendor Management, Operations Management.

Who are Len Mitchell's colleagues?

Len Mitchell's colleagues are Julie Ganz, Jorgen Ellingson, Mba Pmp Cippe, Cindy Johnson, Derek Vidovic, Jasjit Kaur Singh, Jessica Chandler, Mao Vang, Phr, Cppm.

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