Lucas Pimenta Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Built Strong Customer Relationships: Launched monthly workshops addressing key customer inquiries, turning them into industry-focused training sessions, which contributed to over $200k in revenue growth in Q1.Expanded Market Presence: Enhanced market presence through strategic pre- and post-sales engagement, emphasizing value-driven, face-to-face interactions, achieving a 5% growth.Innovated with Blockchain and AI: Introduced blockchain traceability and predictive AI to streamline operations and reinforce long-term customer relationships, contributing to a 5% growth.Improved Customer Retention: Implemented data-driven retention strategies based on usage patterns and feedback, reducing churn by 4,6% and enhancing overall customer satisfaction.Scaled Customer Success Team: Established and expanded the customer success team from inception to a robust operation of eight, aligning team growth with company objectives.

São Paulo, Brazil

Enhanced Global Client Support: Streamlined API integrations, managing relationships with 24+ Fortune 500 clients worldwide for improved service and satisfaction.Led Customer Success Team: Managed a team of 15+ CSMs, achieving a 92% GRR and reducing time-to-value by 15%, driving a 23% growth in client success.Boosted Customer Engagement: Implemented proactive strategies, increasing upsell opportunities by 23% and strengthening customer loyalty.Drove Product Adoption: Led initiatives to enhance product onboarding, boosting active user engagement by 3,8% and accelerating value realization.

Barueri, São Paulo, Brazil

Enhanced Global Client Support: Streamlined API integrations, managing relationships with 7+ Fortune 500 clients for improved service and satisfaction.Improved Contract Renewal Processes: Developed and implemented strategies for contract renewals, contributing to a 4% increase in the renewal rate.Optimized Customer Onboarding: Designed an efficient onboarding process that reduced implementation time by 7 days, helping clients get started more quickly.Enhanced Customer Experiences in Latin America: Expanded support capabilities by growing the team in Latin America, improving service delivery and customer satisfaction.Strengthened Cross-Functional Collaboration: Worked closely with sales, product, and support teams to align customer needs with business goals, fostering a more cohesive approach to client success.Introduced Data-Driven Insights: Leveraged customer feedback and analytics to guide improvements in service delivery, making small yet impactful adjustments that enhanced the overall customer experience.

São Paulo Area, Brazil

Adopted Agile Practices to Improve Support Efficiency: Introduced agile methodologies that contributed to a 27% reduction in SAP support backlog tickets and a 15% decrease in time-to-value, positively impacting customer satisfaction.Managed Global Implementations Across Multiple Sectors: Oversaw more than 20 international projects with Fortune 500 companies in retail, life sciences, and banking, with a focus on stakeholder mapping to support successful outcomes for customers.Specialized in SAP FICO for Customer-Centric Solutions: Developed expertise in financial technology, particularly in SAP FICO, with a commitment to delivering solutions that align closely with customer needs.Trained and Developed a Diverse Team Across Latin America: Led the training of a team of over 22 individuals, conducting more than 200 product demos and training sessions, both online and in-person, to enhance team skills and client engagement.Enhanced Customer Feedback Integration: Integrated customer feedback loops into product development processes, helping to modestly align product enhancements with user needs and improve overall satisfaction.Streamlined Reporting and Metrics Tracking: Developed simplified reporting tools and metrics tracking for the team, which modestly contributed to better visibility of key performance indicators and more informed decision-making.

São Paulo Area, Brazil

Hyderabad Area, India

Immersive Experience in Global Business: Participated in a prestigious Trainee Program through AIESEC and TATA Consultancy Services (TCS), gaining hands-on experience in a dynamic global business environment.Collaboration with Industry Professionals: Worked alongside seasoned industry experts, addressing real-world challenges and implementing innovative solutions to enhance practical knowledge and skills.Emphasis on Cultural Exchange and Adaptability: Engaged in cultural exchange and developed adaptability skills, deepening understanding of international business practices and cross-cultural collaboration.Enhanced Professional Skill Set: Developed critical technical and professional skills, equipping myself to contribute effectively to diverse high-impact teams.

Iowa, Estados Unidos

Participated in the Au Pair Program, living with an American family, to enhance my interpersonal skills through cultural immersion, improve my language proficiency, and earn certifications from an American institution, gaining valuable cross-cultural and communication experience.

São Paulo Area, Brazil

Strengthened Fintech Customer Relationships: Cultivated robust customer relationships within the fintech sector through strategic financial growth initiatives and comprehensive post-sales support, enhancing overall client satisfaction and retention.Boosted B2B Sales in Financial and Health Insurance: Achieved a remarkable 40% increase in B2B sales for financial and health insurance services, surpassing customer expectations and driving over $2 million in Annual Recurring Revenue (ARR) growth.Optimized Team Processes for Improved Efficiency: Expanded and restructured teams to streamline processes, resulting in a 10% increase in service efficiency and improved operational effectiveness.Led Training and Development Initiatives: Successfully trained and developed a diverse team of over 25 individuals across Brazil, delivering impactful training sessions that enhanced team capabilities and performance.

São Paulo, Brasil

Increased Sales in Finance and Health Insurance Services: Drove a 5% increase in sales for finance and health insurance services, significantly surpassing customer needs and contributing to over $200k in Annual Recurring Revenue (ARR) growth within a single quarter.Comprehensive Training for Banking Agency Team: Led the training and development of a banking agency team, engaging over 18 individuals across various levels, from junior to senior positions, enhancing their skills and performance.Strengthened Banking Customer Relationships: Enhanced banking customer relationships using targeted growth strategies focused on customer interactions and feedback.

São Paulo, Brasil

Achieved significant 33% sales growth in banking financial services, including insurance and investments, leading to a promotion within 7 months.

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