Niranjan Reddy Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Worked with key stake holders in the Requirement gathering and designing the required solution in salesforce.• Built and customized the application with the process automations like Apex, Flows, Process Builders and Workflows.• Worked on Custom Objects, Custom Settings, Custom Metadata Types and Salesforce Standard Objects.• Developed and configured case management application using Case Milestones and Entitlements.• Configured Email-to-case, Web-to-case and Integrated external systems to create cases within salesforce.• Responsible for the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.• Coordinated and participated in the Development activities and managed the complete module to be delivered in the form of sprints as per business needs• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing• Assisting Org maintenance activities and worked on bug fixes and hot fixes.• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.• Performed routine and scheduled Salesforce data management/cleanup tasks.• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, and time-dependent action.• Developed custom solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.• Developed Lightning Web Components and built Lightning components using aura framework.• Worked on support activities which include the day-to-day management of Salesforce in Sales Cloud, Service Cloud and Digital Experience Cloud.• Manage ongoing support requests and administrative needs of users.• Deployed metadata with CI/ CD pipelines using Gearset and maintained code base with in GITHUB repository.

Toronto, Ontario, Canada

• Worked on release management activities and deployed metadata using Change Sets, VS Code across Sandboxes and Production Instance.• Worked on configuring the page layouts, flexi pages based on user roles and responsibilities. • Created various reports and Dashboards as per the required specifications.• Worked on creating system and custom validations for the data insert and updates.• Worked with process automations like Workflows, Process Builders, Flows and Approval Processes.• Delivered user stories in sprints and deployed the developed metadata within the timelines.• Responsible for Org Maintenance activities and salesforce platform releases.• Worked on salesforce standard objects like Account, Contact, Opportunity, Lead, Case and Email Messages.• Worked on Sales Process Application and Case Management Application.• Configured User Roles, Role hierarchies, Profiles and Sharing settings to ensure data security to make sure the data can only be accessible to the authorized users.• Customized Custom and Standard fields, page layouts, record types, searching, list views, queues, reports, and dashboards.• Maintained and created workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.• Documented & maintained overall system configuration, change control, and enhancements.• Integrated Salesforce with external systems using Rest API Web services to expose and consume data for the process managements.• Implemented Live Agent and enhanced it to Einstein Chabot’s to accept customer chat and automated the business process.• Provided user training and demoed developed user stories to the key stake holders.• Part of a team that adapts the solutions in Agile Methodologies for the software development life cycle.