Pooja Kumar Email & Phone Number

Bengaluru, Ka, In

Facilitate the onboarding process for new customers at Corporate Gurukul, ensuring a seamless transition and comprehensive understanding of our products and services.Collaborate with internal teams to set up customers for success right from the start.Serve as the primary point of contact for customer inquiries, addressing concerns, and delivering effective solutions. Conduct regular check-ins to gauge customer satisfaction, identify needs, and explore opportunities for upselling or cross-selling.Promote customer advocacy by encouraging positive reviews, testimonials, and case studies. Identify satisfied customers who can serve as references for potential clients.Offer continuous training and support to customers, ensuring they derive maximum value from Corporate Gurukul's offerings. Troubleshoot and resolve customer issues, coordinating with relevant teams when necessary.Collect valuable customer feedback on our products and services, communicating insights to the product development team. Collaborate internally to prioritize and implement product enhancements based on customer needs.Monitor customer subscription renewals, striving for high renewal rates. Identify opportunities for upselling or expanding the use of Corporate Gurukul's services within existing accounts.Provide regular updates to the leadership team on customer health and satisfaction.

Provided academic counseling services in both the B2B2C/B2C segments, guiding university and school students based on their career goals and aspirations.Assisted university students in crafting compelling profiles for admission to the top 50% of international universities.Built strong relationships in the B2B segment by connecting with university heads, school owners, and directors.Facilitated knowledge sharing and peer support for both existing and new hires, offering guidance on the company's current and upcoming products through virtual calls.Ensured the smooth operation of Harvard Student Agencies programs through effective administration. Documented valuable feedback after each class, contributing to the ongoing improvement and refinement of educational programs.Provided comprehensive feedback on Amazon Web Services' Artificial Intelligence programs, playing a pivotal role in enhancing the overall program quality.Collaborated with internal and external stakeholders, including parents, to guarantee the seamless delivery of both Online and On-Campus classes.Engaged with market segments, encompassing both Business-to-Business (B2B) and Business-to-Consumer (B2C), to expand the reach and impact of programs.Received prestigious awards, namely "The Top Gun" and "The Gem," recognizing outstanding performance during the first and second quarters of 2023, highlighting dedication and exceptional contributions.Guided HR activities and company initiatives, ensuring team visibility and engagement in the virtual work environment.

Oversaw Employment Tax Advisory Services (ETAS) and Work Opportunity Tax Credits (WOTC), administering tax credits for individuals and entities hiring specific target groups.Produced comprehensive periodic reports for clients by organizing data and figures in a meaningful and insightful manner.Developed visually appealing graphic reports to complement standard reporting, ensuring due diligence on client documentation for validity.Analyzed and categorized client hires, taking into account factors such as client requirements and report complexity.Enhanced team efficiency by implementing process improvements, including the creation of Excel shortcuts.Conducted regular calls with clients on a weekly/monthly basis to stay abreast of changing requirements, provide team training, and deliver customized reports.Led team bonding activities and fostered a cohesive team culture.Collaborated with international teams to elevate the client experience and explore new business opportunities within the network.