Ravi T Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Created and Managed automated CI CD pipelines using azure DevOps and GitLab for testing and deploying Azure App Services, Azure Kubernetes Service and Azure Cloud Services(both classic and extended)Managed Azure Active Directory, AWS cloud service identity and access management (IAM) policies.Configured Real time Server Monitoring Alerts and Logging using tools - Azure Monitor, Grafana and FreshPing(Synthetic Monitoring). Proactively identified and troubleshoot issues.Developed PowerShell/Azure CLI automation scripts to manage App Service configurations and execute SQL queries across databases. Created Azure App Functions using PowerShell script to handle AWS SES email logs on MS SQL Server. Proficiency in utilizing Postman for sending REST API calls. Developed Postman automation scripts to facilitate bulk data correction tasks.Build Azure app services, AKS and construct scaling provisioning using Terraform(IaaC).Setup Benchmark of Azure Security using the Azure Sentinel, Azure DDoS and Azure AAD.Analyzing cloud infra related issues and raise SQL Query optimization tickets to product team.Involved and implemented Cost Reduction methodologies using scaling, automation on Infrastructure Level.Cultivated Security, Compliance by ensuring best practices followed in the Cloud Infra and Versioning. Managed Microsoft Azure Defender for cloud at coverage of 70%.Gained knowledge on website SSL certificates and automated renewal through ACME providers.Provided robust support and monitoring on web and app releases by collaborating with product, development and quality assurance team. Involved on Source Control Mechanism at Sprint level and ensured the 100% product delivery.

Chennai, Tamil Nadu, India

Build and publish 100's of White-labled Customer Apps to PlayStore and App Store. Maintained monthly app updates at 100%.Understanding Store Policy (Both Playstore and App Store) and raising infrastructure/ Security related work items to product road map.Supervised store metrics such as App Not Responding(ANR), App Crashes, app review comments and prioritised SDK, React Native library issues to product team.Created Azure Blob storage that acts as server for Enterprise/ In-House Apps Management.Summited and analysed VAPT Security Assignments.Debugged Entry level Critical App bugs on simulator tools (Xcode and Android Studio).

Chennai, Tamil Nadu, India

Resolved L1 and L2 Technical support issues at a success rate of 90% on FreshDesk tickets as SQL Support Engineer. Handling Infrastructure related Support Tickets by providing Detailed written RCA.Scheduled customised customer reports using DQL based queries and enhanced as results as per customer expectations.On-Call support on LMS Live Session. Cleared out technical glitches through out the session. Provided First response with technical details to internal and CSM reported customer issues.Having a grasp of programming concepts in Python, Java, JavaScript, and C++, as well as proficiency in design languages like HTML and CSS, collaborated with developers and also independently tackled critical support requests.Handling Feature Flag Configurations of hundreds of white-labeled customer websites and apps.Autonomous in tasks, yet collaborated and proven communication skills with both development and product teams to escalate issues as needed. Understood the SLA and maintained High level of the CSAT (Customer Satisfaction) rate with the product.Analysed cloud infra related issues and mitigated for SQL Query Optimization to Development team.Flexible on tools supported by Microsoft Office, Goole Suite and WPS such as EXCEL, WORD and Presentation. Practised Documenting Cloud infrastructure, automated processes and support cases.Ownership of Language Localisation across customer instances covering 30 Languages.At early stages of the company, been actively involved on QA team. Understood basic of writing test cases and performed unit testing, smoke testing and regression testing.

Master Of Computer Applications - Mca, Computer Applications, 8.1

Bachelor Of Computer Applications - Bca, Computer Applications, 8.25