Ryan Albert Email and Phone Number

As Customer Success Manager, I collaborate with C-Suite executives to identify potential inefficiencies, develop effective processes, and establish the Success Team for all order placement. By communicating with clients and other managers daily, I’m able to grow the Success Team and still ensure accuracy across thousands of monthly orders. My Tasks:- Collaborate with C-Suite executives to identify potential inefficiencies, develop effective processes, and establish the Success Team for all order placement.- Reach out to clients regularly to check on needs, communicate action items and update them through the order process.-Evaluate customer problems, implement resolutions and follow up with clients to manage additional problems and maintain satisfaction.

Successfully built this business from the ground up and have generated $1M + in sales.Established foundational processes for the business.Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.Established and maintained strong relationships with customers, vendors and strategic partners.

As a Content Moderation Associate I aided my client in ensuring their success in keeping policies. I focused on reviewing incoming content and made sure everything remained within legal agreements.My Tasks:-Approved, reviewed and edited content flowing to website.-Managed content distribution to online channels and social mediaplatforms.- Edited and revised wide array of content for accuracy, clarity andconsistency.

As a youth and young adults pastor I led and guided our church's middle school, high school and college students to understand the journey of our souls. I encouraged students who were interested in the knowledge of God, and supported them to develop their love for Him and others. I helped provide students and their families with biblical counseling. Built and developed teams, curriculum and services.My Tasks:- Provided spiritual care through visitation, counseling, and prayer.- Built and developed the youth team, trained dozens of leaders andgrew the organization by 1200%.- Planned and conducted worship services, wrote sermons, and workedwith key church leaders to carry out church mission.- Interacted with local community, building relationships with civicorganizations and other churches.

Measured, fit, and adapted lenses and frames for the client according to written optical prescription or specification. Assisted clients with selecting frames. Measured customer for size of eyeglasses and coordinated frames with facial and eye measurements and optical prescription. Prepared work orders for optical laboratories containing instructions for grinding and mounting lenses in frames. Verified exactness of finished lens spectacles. Adjusted frame and lens position to fit the client.

As an Inside Sales Account Manager, I was responsible for selling Dell’s products and services while focusing on developing new accounts and expanding existing accounts. I attained 102% of my quota in my first quarter. I supported the field sales leader while working effectively in a team environment towards goals. My Tasks:- Met and exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.- Prepared and submitted reports to keep management informed of sales activities and progress.- Used CRM software to maintain detailed contact logs and account records.- Determined needs, delivered solutions, and overcame objections through consultative selling skills.