Overseeing daily operations, ensuring optimal workflow, and maintaining the high standards of quality and efficiency.Serve as a point of contact for any questions or concerns, as well as provide guidance and support to help each team member reach their full potential.Onboarding and training new employees on product, its culture, expectations, company vision & mission and compliance towards the company policies.Setup Compliance function and ensuring PCI DSS and data policies are followed.Monitoring employees' performance and have feedback sessions to help them stay on track and improve.Looking after dependability and adherence of assigned team.Acting as a bridge towards the top management and sales specialists.Making and maintaining the Knowledge Base for all the product knowledge required for 20+ providers.Be a reliable source of new information and updates on the floor.Handling large number of US based clients inbound calls. Act as an consultant to dig deep and uncover unique needs and offer the best solution!Taking care of Training & Development, Operations and Compliance for Techtiks to make sure all policies are followed religiously in accordance with company rules & client expectations along with achieving and exceeding sales targets!

Handling large number of US based clients inbound calls. Act as an consultant to dig deep and uncover the unique needs to offer the best solution!Honored to earn the badge of top seller of the team by achieving and exceeding sales targets!I always went extra mile for the clients to guide them and get the most value for the money they'll be spending. This made me the most revenue generating employee for the company. Assisted team members being the senior most sales engineer where needed be it product, operations or compliance.

Qualifying the leads through effective probing by uncovering the unique needs of prospects and set them up for a meeting.

As a compliance manager, I was leading the department to run audits, risk assessments, assess controls and their effectiveness. Successful PCI DSS 2023 Audit was completed for Ibex Digital (formerly DGS). Continuously tried to improve and develop new controls to improve the business.Started as a sales executive for inbound calls with large number of customers. I was a top revenue generator and always delivered high quality work. Customer oriented approach helped me find their unique needs and recommended the best solutions to the clients with high value for money.Worked in customer success for about 2 years to improve customer experience, retention and improve profitability of the company. I used to make outbound calls to clients to ask their feedback, see if they need further help and probe about their requirements to offer better plans and thus generating more revenue through upselliing.Worked in Sales 360. I handled customers in all platforms and all affiliated providers. I was leading the Chat Team, responsible for inbound calls, achieved and exceeded targets by making a sales pipeline and following up with potential clients.