• Designed a rounding tool, focusing on the Quality aspect for ambulatory rounding in the new clinic• Rounded 8 clinics using my tool to streamline workflow and improve safety and outcomes• Engaged patients at the Senior Health Center to increase user interaction for their MyChart• Obtained IHI Quality and Safety Basic Certification

• Designed a process flow map for blended cosmetic procedures to improve optimization• Monitored financial and operational performance measures across divisions and network sites• Developed benchmarks for provider productivity and track through department’s informatics platform• Analyzed operating room block time for surgical procedures to determine optimal utilization

• Transcribed medical reports such as patient assessments, therapeutic procedures, visit notes, and diagnostic reports from written notes in accordance with established priorities and format• Utilized reference materials to appropriately facilitate the accuracy, clarity, and completeness of reports

• Answered phone calls promptly and direct more than 300 daily callers to the correct department, unit, or outside resource; displayed exceptional customer service skills in all interactions• Responded to emergency requests including pager notifications and PA announcements; demonstrate quick thinking and problem solving skills to handle all requests appropriately and in a timely manner• Identified areas for improvement in operational processes and offer actionable and insightful recommendations to management• Attend all required and recommended trainings to cultivate continual learning; maintain updated awareness of hospital policies and procedures• Coach and mentor junior team members in job duties and best practices; cooperate with colleagues and leadership toward a productive and inclusive workplace environment

• Utilized advanced knowledge of Cerner’s updated Electronic Health Record to assist physicians, nurses, end users, and healthcare providers with a variety of inquiries and concerns• Troubleshot, resolved, and/or escalated diverse technical issues identified during software implementation and go-live sessions• Strategized and deployed effective solutions that encouraged and expedited adoption of Cerner’s new software processes

• Engaged with client and employed active listening skills to identify and support client’s personal needs; incorporated in-house skills and a pleasant and professional demeanor to promote client satisfaction• Maintained flexibility to adapt to changing situations and perform all required tasks; created and adhered to a routine and schedule that facilitated client success

• Prepared and administered three unique milk replacer feeds to 98 calves on a daily basis; collected fecal samples and weighed calves to monitor health• Administered medications, observed calves’ behavior, and distributed grain and water; kept detailed records to support data analysis and interpretation

• Greeted all customers with a smile and a respectful and courteous attitude; handled special requests and regularly checked on tables to ensure outstanding customer experiences• Excelled at handling multiple tasks and priorities simultaneously while remaining calm and efficient in fast-paced, high-pressure settings

• Communicated proactively with customers and team members to answer customer questions correctly and ensure accurate order placement and timely order delivery• Established and adhered to a work routine and demonstrated effective teamwork during rush periods; built collaborative relationships with colleagues to propel team and restaurant success