William R. Email & Phone Number

National Capital Region, Philippines

Responsibilities:CultureBrandingEmployee Engagement ActivitiesEmployee RetentionDisciplinary CasesHandling of NLRC CasesMonthly PEZA HR ReportingBusiness Partnering/Account ManagementCSR ActivitiesPerformance Management Policy MakingProcess Improvements Audit Communication/Teasers - SiteReportingPublicationPosition Management

National Capital Region, Philippines

Job Function: Work closely with BU Leaders to improve work relationships, increase productivity and provide recommendation on attrition to help improve employee retention. Analyzes trends and metrics to develop business solutions, programs, and policies

Ncr - National Capital Region, Philippines

DUTIES AND RESPONSIBILITIES:Labor & Employee Relations Manages the Employee Relations team to provide guidance to Management & staff by investigation and advice on a full range of employee relations matters including informal and formal grievances, disciplinary issues, and performance management. Advises Managers and employees on sensitive labor and employee relations matters, including grievance and arbitration procedures, performance issues and disciplinary actions. Maintains current knowledge of employee and labor relations trends, legal decisions, and statutory changes.Compensation & Benefits Manages the Compensation & Benefits team to ensure compliance of the Motortrade Group to all mandatory contributions and ensure issuance of all company-initiated benefits. Responsible for designing, overseeing, and implementing Motortrade Compensation & Benefits programs and assist the Management in maintaining the balance staffing needs with cost controls, and help ensure that policies, procedures, and programs are aligned with the organization’s overall strategic objectives and HR vision.General Admin & Reception Identify opportunities to improve Motortrade policies and ensure the Head Office is operating securely and effectively.  Manages the Reception team to ensure all correspondence and internal transmittal are securely transmitted and timely received by all concerned department or personnel to prevent possible delays. Draft and release Communications relevant to all Motortrade Group intiatives.DOLE Compliance Ensure compliance of the Motortrade Group policies and procedures including developing and/or revising policies and procedures, implementing standard operating procedures are aligned with the minimum labor requirements. Maintain working relationship with DOLE and NLRC including the review of all decisions and penalties issued to all Motortrade Group. Attend hearings and legal proceedings as the Motortrade Group representative.

4F Globe Telecom Plaza 1, Pioneer Cor., Madison St., Mandaluyong City 1550

Job Functions: Responsible for the overall direction of internal ASTICOM employees as well as creating and managing programs that increase internal ASTICOM Employee Satisfaction Creates and manages succession plan for internal ASTICOM employees Creates and manages internal ASTICOM Development Plan Develops and implements Retention Programs Plays an outgoing role by participating in Networking and partnerships with organizations to discover knowledge that may improve ASTICOM processes and to increase ASTICOM’s presence in the field Manages Communication to deployed and to internal employees Creation and management of internal ASTICOM Salary Structure Prepares and manages ASTICOM budget As Data Privacy Officer - accountable for ensuring compliance with applicable laws and regulations for the protection and confidentiality of data privacy and security.

National Capital Region, Philippines

JOB DESCRIPTIONAccount Management - Act as a consultant for all human resource concerns- Act as a partner with the management in implementing strategic retention tools and activities- Support partnerships of human resources with assigned vertical in relations to strategic initiatives- Assist in partnering with assigned account in implementing strategic retention tools and activities- Roll-out HR programs to assigned vertical-Attend quarterly board reviews to act as representative of human resources department- Secure necessary buy-in from people on the implementation of human resource programs or client directives- Analyze exit interview summaries and attrition reports and come up with strategic retention programs for the assigned verticalIssue Resolution- Identify and analyze employee issues on behavior and performance- Assist in the development and implementation of strategic initiatives to address employee issues- Attend to, investigate and resolve complex disciplinary cases- Attend to issues not covered by written policies and procedures and come up with solutions to address such- Ensure that issues are communicated to concerned units and are being addressed- Coordinate with Legal Dept. and other HR units prior to execution of decisionsPolicy Implementation- Safeguard and ensure compliance of assigned vertical to the company handbook and/or account policies- Ensure company compliance to labor policies- Keep updated on new legislation to the labor code- Provide recommendations on necessary policy revisionsTeam Management- Allocate direct reports' workload- Ensure compliance of the team to all organizational policies, procedures, programs and applicable law requirements- Communicate to direct reports new programs and policies established by assigned vertical- Motivate the team to achieve individual and team goals by setting objectives and standards- Provide regular coaching and feedback- Promote retention of key talents of the unit

Apsc Ayala Ave. Cor. Sen. Gil Puyat Ave., Makati City 1200

JOB DESCRIPTIONAccount Management:- Act as a consultant for all human resource concerns- Assist in partnering with assigned account in implementing strategic retention tools and activities- Conduct exit interviews, employee surveys and focus group discussions with target participantsHandling Disciplinary Cases:- Process endorsements for disciplinary action- Handle major disciplinary cases- Attend to, investigate and resolve disciplinary cases escalated by advisorsPolicy Implementation:- Implement employee relations policies and activities, including counseling and discipline- Safeguard and ensure compliance of assigned account to the company handbook and/or individual account policies- Keep updated on new legislations to the labor code and analyze impact to current policiesProject Implementation Support:- Implement assigned annual, quarterly and ad hoc employee engagement initiatives (ex. Rewards and Recognition Programs)- Coordinate with various units in the implementation of employee engagement projects- Monitor compliance and participation of employee engagement events and assist on conducting post evaluations on employee engagement projectsNew Hire Program Implementation:- Maintain and update New Hire Orientation materials - Ensure new hire employees’ compliance to set policies and procedures during the New Hire OrientationIndustry Event Participation:- Monitor industry events and happenings and recommend company participation to relevant activities- Coordinate with various units to ensure the company’s participation to significant industry activities as approved by the Company

Apsc Ayala Ave. Cor. Sen. Gil Puyat Ave., Makati City 1200

JOB DESCRIPTIONPay Implementation:- Collect and organize all pay-related documents for implementation- Prepare relocation letters and ensure its implementation- Update employees' profile in HRIS including salary adjustments due to personnel movement- Monitor and implement various pay plans in the companyPay Validation:- Coordinate with operations management to verify list of eligible employees for account-specific allowances- Validate if personnel action forms and payroll instruction forms are authorized and based on established company policies and procedures- Coordinate with various units to validate salaries encoded in HRIS or pay-related documentsIssue Resolution:- Attend to, investigate and implement necessary actions to address employee inquiries and salary concerns- Evaluate validity of salary disputes from employees taking into account the policies of the Company and the provisions of the Labor Code- Coordinate with various units to follow-up on unresolved concernsCompliance:- Ensure required documentations are in place for all pay-related transactions for audit purposes- Identify and establish systems and procedures for effective pay implementation- Maintain and organize all pay-related documents supporting payroll transactionsFinal Pay Administration:- Collect exit clearance forms from the HR Consulting team and route all returned company-issued properties to appropriate departments HR Specialist- Release exit documents and final pay to resigned employees on designated schedules HR Specialist- Maintain final pay database to track and schedule release to employees HR Specialist- Coordinate with the Payroll team on final pay issues HR Specialist Administrative Support:- Provide assistance to Compensation and Benefits Strategies in the implementation of compensation programs- Maintain organization of the HR network drive and archive old files as necessary

Aegis Peoplesupport Center, Ayala Ave. Cor. Sen. Gil Puyat Ave., Makati 1200

(former Aegis PeopleSupport, Inc.)Transaction Monitoring:-Provide side-by-side and/or remote transaction monitoring sessions to agents and supervisors taking live calls.-Manage time and assignments to ensure trending poor performers get additional assistance.-Ensure delivery of constructive feedback to agents within 48 hours of the evaluation.-Take appropriate action regarding deficiency trends of virtual teams and individual agent.-Review progress of virtual team and individual agent.-Identify deficiency trends of virtual teams and individual agent.-Maintain calibration certification.Training Assistance and Support:-Participate in supporting training department by training new hires and existing staff in QA processes and customer service skills, nesting with new hire trainees, and provide timely feedback to QA Lead and assigned trainer on new trainee performance.-Work together with the Training team to prepare New Hires prior to going live on the Operations Floor.-Perform floorwalking and coaching functions for agents in the Nesting phase.Administrative Tasks:-Maintain knowledge and adherence to quality policies and procedures to meet internal and external expectation standards.-Ensure QA database is maintained.-Provide QA Lead with the status report on accomplished number of transaction monitoring sessions for the week.-Participate in client meetings, conference calls and visits as appropriate.-Attend internal joint call monitoring sessions and calibration sessions, as required.-Perform data collection and analysis or assigned "virtual teams"​ as required.-Have knowledge and participate in team goal achievement as assigned.-Assist in identifying resource needs, as applicable.-Renew virtual team's KPI performance and provide recommendations for improvement.Management Support:-Take customer calls, as required.-Participate in special projects assigned by the QA Lead-Perform other tasks and responsibilities as directed by the QA Lead.

Peoplesupport Center, Ayala Ave. Cor. Sen. Gil Puyat Ave., Makati 1200

(former PeopleSupport, Inc.)Technical Support Representative: Serves customers by determining requirements; answering inquiries; resolving problems; troubleshooting products and services; fulfilling requests; maintaining database.Job Duties: •Determines requirements by working with customers. •Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. •Fulfills requests by clarifying desired information; completing transactions; forwarding requests. •Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. •Maintains call center database by entering information. •Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities. •Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Additonal Task:-Take escalated calls-Issue resolution via emailSkills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

1497 Universal Tower, Quezon Ave., Quezon City

Customer Service Representative: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Job Duties: •Determines requirements by working with customers. •Answers inquiries by clarifying desired information; researching, locating, and providing information.•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. •Fulfills requests by clarifying desired information; completing transactions; forwarding requests. •Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. •Maintains call center database by entering information. •Keeps equipment operational by following established procedures; reporting malfunctions.•Updates job knowledge by participating in educational opportunities. •Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Gf Mary Bachrach Bldg. Corner 25Th And Railroad Streets Port Area, Manila

Checker/PackerTOPLIS Solutions, Inc.-Responsible in checking and packing of orders that will be for distribution to stores within Luzon -Make sure that the products are in their best quality before packing.

2F Acc Bldg. Macarthur Highway San Vicente, Apalit, Pampanga

Graphic ArtistDAK Computer Services-Provide Instructions to Customer on how to use computers and how to access the Internet -Troubleshoot issues of Customers related to the use of computers and access of certain Web sites -Layout and printing of Certifications, Logos, invitations, banners and signages.

Km.51 Macarthur Highway Gatbuca, Calumpit, Bulacan

Computer InstructorSt. Anthony Academy of Bulacan-Prepare Lesson Plan for students (Grade 1 to Grade 6 | First Year High School - Fourth Year High School) based on their textbooks -Provide instructions of how to use the computer (software and hardware) -Give regular assessment to determine the progress of learning of every students.

Gatbuca, Calumpit, Bulacan

Computer InstructorShalom Christian Academy of Bulacan-Prepare Lesson Plan for students (Grade 1 to Grade 6) based on their textbooks -Provide instructions of how to use the computer (software and hardware)-Give regular assessment to determine the progress of learning of every students.

Greenbelt Mall, Makati City

Bo. Lambakin, Marilao, Bulacan