William R. Email & Phone Number

United States

United States

Salt Lake City, Ut, Us

As an Observability Engineer, I design and implement sophisticated alerting and monitoring systems for AWS cloud infrastructure and on-premise infrastructure. Typical workflows include creating automation using AWS CDK, Lambda, Event Bridge, Git, and other IaC tools to ensure site reliability.Key Responsibilities:Architecting Monitoring Solutions: Design and implement monitoring solutions for AWS cloud infrastructure and on-premise infrastructure to guarantee 24/7 uptime and reliability. Monitored services include: CloudWatch, EventBridge, EC2, ECS, EKS, ELB, Lambda, VPC, Elastic Beanstalk, S3, VCenter/VSphere and custom applications.Code Development: Write and maintain code in TypeScript, JavaScript, and Python to enhance our automation, observability tools and monitoring capabilities. Utilize Git for version control, promoting scalability, maintainability, and collaboration. Work closely with development/operations teams to understand infrastructure requirements and create actionable alerting and monitoring across diverse cloud environments and customer infrastructure.Site Reliability: Leverage Linux/Unix command-line tools and bash scripting to address or resolve system reliability issues.Continuous Improvement: Stay updated on the latest in observability, monitoring, systems/site reliability, and cloud technologies.

Sunnyvale, California, Us

In my capacity as an Email Security Engineer at Proofpoint, I specialized in configuring and fine-tuning critical SMTP filtering services. I was tasked with designing robust email security postures and responding in real-time to emerging security threats. Key Responsibilities:SMTP Configuration and Filtering: Led the configuration of critical SMTP filtering services, ensuring the timely detection and mitigation of unwanted or malicious email traffic. Managed the Proofpoint PPS system, ensuring optimal performance and reliability.Threat Analysis and Response: Regularly reviewed complex regular expressions and filtering rules, adapting dynamically to real-time security threats. Collaborated with teams to enhance customer security postures based on emerging threat landscapes.Incident Investigation: Proactively investigated incidents of email compromise and targeted threat vectors, deploying both manual analysis and automated tools to understand and mitigate risks.Diagnostic Tool Development: Designed and built system diagnostic and alert tools leveraging bash and Python, streamlining the process of threat detection and system health monitoring.Linux System Management: Leveraged extensive expertise in Linux for system administration tasks, managing Linux firewalls, and ensuring system security and integrity.Virtualization and Networking: Utilized VMWare ESXi and other virtualization technologies to optimize system deployments. Leveraged in-depth knowledge of networking technologies to ensure seamless and secure communication channels.

Santa Clara, Ca, Us

As a SAN Engineer at Pure Storage, I played a major role in ensuring optimal performance and reliability for SAN systems. A significant aspect of my role involved integrating VMware products with Pure Storage Flash Array, ensuring seamless system interactions and optimized storage operations.Key Responsibilities:Critical Incident Management: Functioned as the First Line Responder for pressing system issues, ensuring timely resolution and minimal disruption. Stepped in proactively during disaster scenarios, orchestrating response measures and mitigating potential system damage.Incident Reporting: Composed and delivered Root Cause Analysis reports. Regularly crafted detailed Incident Reports to keep stakeholders informed and to implement preventive measures.Scripting & Tool Development: Created specialized tools and scripts utilizing bash, awk, and sed. These instruments assisted in streamlining intensive and low level system forensic workflows and automating other repetitive procedures.Performance Diagnostics: Conducted comprehensive diagnoses to understand the impact of both software and hardware on storage performance. Recommended and implemented measures to boost efficiency and ensure the consistent delivery of high-speed SAN deliverability.VMware Integration: Became a specialist in merging VMware products with Pure Storage Flash Array. This specialization ensured that the storage system and virtualization solutions functioned according to best practices. Included both implementation and administration responsibilities.

Santa Clara, Ca, Us

Santa Clara, Ca, Us

I'm there when your SAN is broken. Enterprise Linux, Windows Server, Networking and Virtualization.

Fort Liberty, Nc, Us

Honor Graduate - Top 10% of initial entrance training class.

Chicago, Il, Us

-Worked in tandem with development to deliver software solutions to public safety organizations.-Administered Linux, Unix, and Windows servers in order ensure critical public safety operations. -Acted as liaison between customers, Engineering and Software QA. -Applied manual software patches and upgrades on customer servers.

Associate Of Applied Science - Aas, Information Technology: Server Administration/Network Engineering

General Studies