Ian Baker Email & Phone Number

Remote

- Building Jira workflows- Automating processes- Scrum Master- Coordinating development- Coordinating development team efforts

Johannesburg Area, South Africa

Kempton

Responsibilities :-Product Coordinator responsibilities retainedJira Administrator responsibilities (Replaced Manage Engine Service Desk)- Create/Modify/Manage Jira Workflows- Create/Modify/Manage Jira Workflows Schemas- Create/Modify/Manage Jira Notification Schemas- Create/Modify/Manage Jira Issue Types- Create/Modify/Manage Jira Issue Types Schemas- Create/Modify/Manage Jira Security schemas- Create/Modify/Manage Jira Projects- Create/Modify/Manage Jira Service Desks- Create/Modify/Manage Jira projects- Creating and managing Jira Groups- Create/Modify/Manage Jira Fields- Create/Modify/Manage Jira Issue Screens- Create/Modify/Manage Jira Field Configuration Schemas- Manage Security rights (View/Create/Modify …) of Jira and Confluence system- Create/Follow up Jira issues on Atlassian if/when required-Stay-up-to date regarding Jira Cloud changes and problems.-Identify potential use cases for the Jira system within the company- Create company processes on Jira as workflows

Kempton

Reason for position change:Schauenburg identified me as a candidate to take over the task of coordinating, the development, and high-level support of the core system responsible for the reporting of rolled out products, in addition, Schauenburg required me back in a support role.

Responsibilities- Implement/Manage/Maintain Company Service Desk (Manage Engine)- Managed the workload of a team of support personnel- Managed KPIs for the support team- Managed projects to closure- Manage support tasks to closure- A hands-on approach towards getting work being completed- Manage Relationships of the department and other departments within the company- Manage/delegate tasks given directly from the company’s Director.- Analyzing programs used by company and software designed by the company, reporting faultsand giving solutions to make software work as intended too.

Kempton

Responsibilities- Test new releases of system and subsystems together-Identify bugs and business logics mistakes- Create (In Absence of) and Update Acceptance Test Process documentations-Identify faults and improve Quality processes- Manage/Maintain Company Service Desk (Manage Engine)-Analyze programs used by company and software designed by the company, reporting faults and providing solutions to make software work as intended.-Still assisted in the field and as a pillar for decision making in regards to support strategy and development of products supported in the past.

Rustenburg Area, South Africa

Responsibilities- Installation and support on camera systems- Repair and support of office networks- Analyzing programs used by company and software designed by the company, reporting faults, and giving solutions to make software work as intended too.- Installation of modified computer cases as per customer and company's needs.- Maintenance, installation, and upgrading of downloading systems on shafts.- Training of employees, Lamproom personnel, and mine specified personnel on downloadingprocedures and general concept of gas detection instruments.- Remote support and general maintenance of mine downloading systems on remote links.- Downloading crucial information on gassing from instruments, analyzing data, and convertinginformation for general explanation and understanding of events.- Implementing, maintaining new projects, and keeping track of development.- Planning, installation, maintenance of new network structures.- Repair of Gas instruments (electronics)- Upgrading, modifying, updating firmware, changing settings of gas instruments.- Repair employee’s laptops and office computer systems.- Reporting faults found on shafts to the relevant Area Managers.- Explaining all IT aspects and possible problems in new projects and suggesting possiblestructures for IT.- Remote support for field technicians and mine personal.- Repair of gas instrument’s chargers when technicians can’t fix them. Or supporting them in(how to fix) / (fix) them.- Following up on email and internet connection problems and implementing solutions.- Creating general procedure manuals as guidelines for detailed certified manuals.- Maintain and work on a constantly changing schedule.- Find faults on and fixed, safelights and viro caps.- Installation and configuration of Alien Tag reader systems

Rustenburg Area, South Africa

Ba (Hons) In Creative Technologies And Digital Art, Game And Interactive Media Design

Currently enrolled at Pulse College in partnership with Griffith Collage in Dublin in the "BA (Hons) in Creative Technologies and Digital.

Diploma, Pc Engineering

Education record