Ian Bower Email & Phone Number

Madison, Wisconsin, United States

Kansas City, Missouri, United States

• Served as the primary liaison and trusted implementation consultant for clients transitioning from legacy payroll and HRIS systems to Paycom's proprietary software.
• Enforced adherence to deadlines and key milestones by fostering consistent, multi-channel communication with internal and external stakeholders while providing essential technical support and expertise.
• Led and guided key personnel from various departments involved in the implementation process, ensuring the attainment of internal quality standards and seamless delivery to external stakeholders.
• Collaborated closely with clients across diverse industries, employing exceptional interpersonal skills to discern specific client requirements while maintaining a focus on achieving key performance indicators (KPIs).
• Developed tailored-made project plans for each client, guaranteeing fulfillment of unique needs while maintaining communication regarding implementation milestones/objectives and holding stakeholders to high standards.
• Contributed valuable user stories to the Agile development team to aid in the prioritization of product updates and conducting testing/troubleshooting of new products and enhancements to the core software suite as a.

Kansas City Metropolitan Area

• Spearheaded high-value tech demo and "white glove" implementation projects and secured contracts for multiple "Elite Partner" opportunities, resulting in revenue streams exceeding 10 times that of standard opportunities.
• Conducted comprehensive training sessions, both virtually and in person, for clients, facilitating seamless integration of software solutions into drug screening and occupational health service workflows.
• Maintained a retraining rate of less than 5%, surpassing the expected 10-15% rate across all training assignments.
• Exhibited exceptional technical acumen in configuring software and hardware products during onsite and virtual engagements, ensuring flawless setup.
• Leveraged Salesforce on a daily basis to track/monitor client assignments, consistently delivering partner solutions with precision and within the stringent timeframe of one month.
• Optimized workflows to seamlessly integrate software solutions with client-utilized EMR technologies, particularly Epic and Agility.

• Spearheaded Research and Product Development efforts, driving the inception, production, and distribution of innovative beverage alcohol products from concept to market.
• Assumed responsibility for training and onboarding production assistants, instilling a culture of peak efficiency, cleanliness, and safety on the production floor.
• Demonstrated proficiency in the daily utilization of Google Suite, effectively disseminating project updates and task assignments to team members while generating sales/distribution projections and tracking product.
• Provided adept management of the production team, ensuring the successful attainment of goals and project objectives set forth by upper management and stakeholders.

Kansas City Metropolitan Area

• Contributed significantly to Product Development and played a pivotal role in inventory management for a beverage alcohol plant.
• Exceeded production goals within specified timelines/deadlines, showcasing commitment to efficiency/timeliness.
• Maintained stringent standards of cleanliness and efficiency on the production floor, ensuring the consistent delivery of top-quality end products.

Kansas City Metropolitan Area

• Managed positive guest interactions, even during peak hours behind the bar.
• Enhanced overall operational efficiency by spearheading the development and execution of comprehensive cleaning and organization procedures for both bar and kitchen areas.
• Displayed a strong commitment to professional growth by dedicating personal time to expand both technical knowledge and essential soft skills.

Manhattan, Kansas, United States

• Led recruitment, management, training, and onboarding of personnel within the newspaper design team.
• Championed seamless interdepartmental coordination by fostering collaboration with writers, photographers, and the Editor-in-Chief, ensuring timely delivery of content to a third-party publisher, consistently meeting.
• Drove design and production processes by demonstrating proficiency in the daily use of Adobe Creative Suite programs, with a focus on InDesign and Photoshop.