Ian Brameld Email & Phone Number

Birmingham, GB

• KYC EDD High Risk Trigger and Periodic Reviews for personal and corporate customers
• Developed performance MI which identified strong and weak performers - resulting in 48% increase in productivity
• Successful clearance of work within the FCA deadline

• Planned and delivered the clearance of 30,000 test alerts across multiple new and amended Transaction Monitoring rules at PwC.
• Managed cross-functional teams to ensure successful completion of projects.
• Implemented strategic project management techniques to streamline processes and increase efficiency.
• Facilitated constructive rule development conversations between Analysts and Rule Developers to eliminate false positives

• Delivery Lead for a KYC Remediation Programme for c4,000 High & Very High and c27,000 Medium & Low risk cases, collaborating with Santander Relationship Managers and Ernst & Young.
• Problem resolution, progress tracking, RAID and holding third party supplier to account for their performance
• Weekly Steering Group with Director and senior management
• Improvement to exception handling leading to a more efficient process

• Planned and delivered a large KYC remediation on c60,000 Medium, Standard, and Low risk customers for a Global Tier 1 bank
• Implemented process improvements to streamline KYC review procedures, resulting in a 26% increase in efficiency
• Collaborated with cross-functional teams to ensure compliance with regulatory requirements and enhance customer due diligence practices
• Weekly meeting with Client to report on progress and discuss blockers

Birmingham, United Kingdom

• Senior Manager with responsibility for leading process improvement workstreams to deliver meaningful headcount savings and better (safer and more resilient) ways of working including changes to Organisational Design.
• led an Operational Excellence work stream in Customer Relations, improving its way of working and resilience through better capacity planning, forecasting, management controls and visual management
• led an Operational Excellence review of Retail AML KYC, challenging operational inefficiency with 1LOD management and materiality of certain rules with MLRO which were driving higher risk ratings

Birmingham, United Kingdom

• Responsible for the initial build of a new operational Payments team in readiness of an insource from a 3rd Party Supplier, coinciding with a large system migration. Continued to provide operational leadership when the.
• development of the Organisational Design / Target Operating Model
• responsibility for recruitment, training, property and business readiness
• set the strategy to drive business improvement
• delivery of change initiatives into the 1LOD operational team: joined CHAPS scheme with BoE as a Direct Participant; phased out IBDE cheques in favour of ICS (scanned image)

Birmingham, England, United Kingdom

Responsible for the initial build of a new operational Financial Crime team in readiness of an insource from a 3rd Party Supplier, coinciding with a large system migration. New teams included Customer and Payment Screening, Court Production Orders, PEP screening and Transaction Monitoring Unit, alongside existing KYC and account opening documentation.

Birmingham, United Kingdom

• Responsible for building, developing and leading a Root Cause Analysis team, publishing key complaint performance volumes to the regulator and acting as Financial Ombudsman Liaison. Responsible for complaint reduction.
• built and delivered TSB's approach to Root Cause Analysis delivering year on year complaint reduction and improved resolution at First Point of Contact
• ran monthly Complaints Committee, chaired by C-suite and attended by Directors from all Channels and Products

Birmingham, United Kingdom

Leadership of an operational site of 500fte plus satellite site of 100fte to deliver high volume, low variability processes such as Account Switching, Change of Name / Address etc. Leading others through uncertain times. Business Incident Lead.

Birmingham, United Kingdom

* Plan, coordinate, direct and control +100fte resource to achieve planned performance at required standard and within budget* Ensure staff are trained, deployed and motivated* Identify, review and implement improvement to deliver efficiency goals

Birmingham, United Kingdom

* Introduced a new cash ordering and forecasting system to branch network and ATMs - delivering benefit of £3.5m per annum* manage portfolio of change and miniatures and projects through to delivery

Prince2 Foundation, Project Management

Prince2 Practitioner

Six Sigma Green Belt

Six Sigma Yellow Belt

Lean (Operational Excellence) Practitioner, Operations Management And Supervision