• Drive and optimize the use of the Learning Management System (O-I U) and external content providers.• Own and manage processes related to LMS utilization, including course tracking and assignment requests.• Collaborate with IT stakeholders and the Learning COE to implement and enhance LMS functionalities.• Identify, collect, and globalize existing learning programs across regions.• Act as the liaison to PCBP/PC Ops to communicate and promote global learning initiatives.• Build and strengthen training facilitation capabilities within the People & Culture function.• Leverage tools, technology, and resources to create effective talent development solutions.• Manage and oversee multiple small- to medium-scale projects through strong project management skills.

• Responsible for senior-level design, implementation, evaluation, and ongoing maintenance of classroom and online training solutions; measured the effectiveness of training and educationsolutions.• Built and maintained BI dashboards in Tableau and Power BI to track employee training, service requests, facilitation, and asset completion. • Managed all reporting activities in regards to our Learning Management System (LMS) and Department Metric Dashboards• Developed and implemented a certification program and curriculum focused on tracking and training employees on specific proficiencies using Cornerstone On Demand.• Executed rapid Sales and Internal Systems training for 500+licensed lending officers who had no prior experience in mortgage, throughout my tenure

• Drove and obtained high level revenue goals through consistent coaching and feedback• Scouted, hired, and trained the Phoenix Market personnel, effectively building a capable and cohesive workforce.• Managed communication channels, facilitated daily training sessions, and oversaw content management to foster continuous skill development and maintain smooth operations.

• Delivered interactive in-person and virtual training programs, engaging participants and facilitating effective learning experiences.• Motivated participants to ensure the optimal utilization of technology, including providing comprehensive training and support during new hire onboarding and follow-up sessions.• Developed innovative learning opportunities beyond traditional classroom settings, incorporating multimedia devices, e-learning platforms, and other interactive methods.• Maintained ownership of training materials, diligently updating and enhancing them to ensure accuracy and relevance at all times.

-Help guests support company loyalty, retail, and products-Receive and process incoming guest contacts and escalations

- Effectively leading and coordinating project teams of up to 22 members- Addressing and fixing user request across a national scale- Filing, Addressing, and Updating bugs dealing with users and employees- Analyzing metrics, and recommending operational flow improvements based upon analyses- Delivering projects on aggressive deadlines- Formulating policies and QC processes- Developing, documenting and delivering training and training updates- QC'ing new stages as they are rolled out to global team, provide constructive feedback- Interpreting customer feedback, monitor satisfaction and help drive programs to improve individual and team performance.

Stitch and Print Technologies was a t-shirt and print media company, the designed and printed products for walk-in and bulk customers.My responsibilities included:- Coming up with complex designs quickly and efficiently- Managing Large quantities of product output in a short time period- Designing, Printing, and Fulfilling ticketed orders- Maintaining Shipping Database- Shipping product on a national level - Maintaining Numerous Brother Printing Machines