Ian Carpenter Email & Phone Number

Brunswick, Ga, Us

During my time with Wesley as an Audio Visual Technician, I performed duties relating to managing audio and visual services during both regular Church services and other events such as weddings, deployed new IP Camera systems, managed live broadcasts, and provided technical support in A/V and IT areas.

St Simons Island, Georgia, United States

During my time with Wesley as an Audio Visual Technician, I performed duties relating to managing audio and visual services during both regular Church services and other events such as weddings, deployed new IP Camera systems, managed live broadcasts, and provided technical support in A/V and IT areas.

United States

Development and support of internal products and tools, client-targeted software and solutions----------E.g. branded digital signage software, automated warranty letter system, QA and testing tools, etc.----------Built secured internal website and database to manage inventory, warranty tracking, parts tracking, and moreVetting and implementation of compatibility between systems----------E.g. provided code samples to software vendors to resolve incompatibilities with printer serial communicationDevelopment and Deployment of client-facing helpdesk system----------Refined osTicket forked helpdesk deployed on local server with Apache, configuring behavior, custom user interface, security, and backups----------Deployed customized Freshdesk SaaS installation to offer end users one-stop portal to open/monitor tickets, chat, call, get remote support, and more----------Used PHP and JavaScript to customize both installations (user interface and automations)Other general IT Management Tasks (Microsoft 365, Azure, etc.)----------E.g. Monitoring and maintaining SSO and credentials with respect to the helpdesk system and internal sites

Atlanta, Georgia, United States

During my time with the Georgia Institute of Technology's IT Department, I helped to perform server maintenance, performed updates to Kerberos configurations to resolve user authentication problems, performed Web Development duties for the organization, generated reports on technician performance, generated reports on backup and reimaging statistics, organized and distributed information, and generally worked to support internal and client-facing technical needs of the organization.

United States

During my Internship with TouchMate, I provided client service, set up and deployed an internal ticketing system to track internal issues and service issues, and worked to streamline both the employee and client experience of the organization.

United States

During my internship at the College of Coastal Georgia, I helped the organization recover from a cyber incident, assisted with reimaging of organization equipment, deployed a new network of VoiP phones to the organization, helped to automate tasks such as scans and patching, and provided both internal and client-facing support for technology and user experience issues.

Bachelor Of Science - Bs, Computer Science

As a Computer Science Major at the Georgia Institute of Technology, I developed my software engineering, critical thinking, and leadership.

Associate Of Science - As

Concurrent with my High School education I worked to complete my Associate of Science.

High School Diploma, 4.59

Activities and Societies: Future Business Leaders of America - Senior Chapter Leader 2019-2020; Model United Nations - President.

Governor'S Honors Program - Social Studies

Activities and Societies: Social Studies MajorAs part of the 2018 Georgia Governor's Honors Program, I had the opportunity to attend.