Day-to-day project and external vendor management of time-critical project implementing an integrated document creation system to support legislative changes required as part of a wider multimillion dollar ICT reform program.

Delivered and supported projects in the Department’s ICT program. Initiatives targeted efficiency increases in ICT operations, compliance to legislative changes, development and delivery of new and upgraded technology solutions to customers.Designed and rolled out new program reporting processes for the ICT program Centre of Excellence (CoE) following detailed stakeholder consultation.

The objective of the EPAS Program is to implement an electronic Enterprise Patient Administration System (EPAS) across all of South Australia’s public healthcare facilities. It is expected to support the provision of integrated patient care by allowing electronic access to clinical information across multiple hospital and healthcare sites.Developed, managed and reported on the integrated program master-schedule (system build, data extraction and migration, decommissioning, interface development, testing, system release and support).Responsible for program reporting to committee and working group level. Supported the management of test activities and technical changes to the system.

Project Team Manager, key leader in the design and execution of business unit restructuring efforts including the establishment and leadership of a dedicated PRINCE2 IT project delivery team consisting of 8 IT professionals. Coordination and management of technical resources delivering work packages across 20+ concurrent PRINCE2 projects.Primary point of contact for IT Program Manager and Project Managers, IT Architects, Business Analysts and Test Mangers in relation to scoping, resourcing, scheduling and coordinated delivery of IT infrastructure projects across capital program of work.IT Service Management Team Leader, responsible for delivery of IT services to a diverse customer base utilising the ITILv3 framework across IT training, mobility, mobile devices and customer service functions within IT Technical Operations.Process and change analysis, designed and implemented internal work handling, quality acceptance, reporting and exception processes for project work undertaken by IT operational staff. Provided implementation and transition plans as part of change management effort.

Project management and coordination of organisational and local-level change and customer experience initiatives across multiple product offerings.Lean Six-Sigma business analyst (Green Belt) focusing on observation, analysis, improvement and delivery of re-engineered business processes and IT solutions using creative, optimised and adaptable solution design working within a diverse team environment seeking improved customer experience. Development and delivery of internal training sessions and project workshops involving affected stakeholder groups.Worked within and managed a diverse team of 23 tier 2 technical support staff through a 16 hour rotating roster, supporting dual-shore front line technical support and customer help desk requests to defined Service Level Agreements. Supported products included consumer and small business Internet service offerings IPTV, DSL and Dial-Up services.