Ian Clark has been an independent consultant since 2006, majoring in developing people, processes and products using his experience as a process engineer and senior manager. He was MD of a specialist packaging company in England where he introduced a Total Quality culture, turning round a trend of decreasing customer service and profitability. Prior to that he spent thirty years with Unilever, in technical and general management positions. He has lived in five countries in Europe and Africa, speaks four languages and has worked in every continent except Australasia. He has considerable experience in managing projects, whether new product development, construction or organisational change, and is a trained leadership coach as well as an expert in knowledge management. He has introduced ISO 9000 quality management systems into different types of organisations, and has led a team that invented, developed and launched a totally new consumer product within 6 months, instead of the more usual two or three years. Currently Ian is working with two consulting firms outside England and his clients include national retailers, specialist food companies, consumer goods multinationals, engineering companies and the NHS. Current goals include growing a pan-european consultancy and helping two sons in growing their own businesses.Specialties: process engineering, chemical engineering, environment management, efficient engineering, effective cultures, quality systems, French, German, Dutch, particle technology, knowledge management, change management, leadership coaching, engineering design, business advice, marketing