Ian Coles Email & Phone Number

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

- Day to day management and mentoring of on board Entertainment team (activity host and resident musician) - Worked closely with the ship’s hotel and nautical management team to deliver an excellent, branded experience for guests - Liaised with shore experience providers to ensure smooth organisation and delivery of their products, including delivering.

Cardiff, Wales, United Kingdom

* Part of Looking FC launch, a football travel brand for Eric Cantona* Conducted all Customer contact for all DHARMA-operated trips including 12 influencer retreats & Looking FC* Implemented and rolled out Zendesk customer service platform company-wide. Responsible for managing the platform with 4 other users.* Average NPS score of 90 overall.

Cardiff, Wales, United Kingdom

* Built and scheduled marketing emails in HTML via Mautic (open source marketing automation software) for UK and Irish markets* Built individual product landing pages using Joomla (Content Management System)* Implemented and improved business processes aiding efficiency and collaboration; including a new revenue reporting spreadsheet that gave easier daily.

Leeds, England, United Kingdom

During Pandemic

Newport, Wales, United Kingdom

During Pandemic

Cardiff

* Revenue target achieved during all four years at Travel Booker (circa €2,000,000)* Part of Destination Ski brand launch, an online ski-specialist travel agency and part of the Midcounties Co-op consortium* Remotely managed the complete overseas operation for Andorra Resorts providing continual support and direction for the team consisting of a Team.

Various

* Day-to-day management of seasonal overseas teams of up to 50 staff. Developing talent within the team, mentoring individuals through development programmes.* Ensuring that the customer experience was delivered consistently within the brand guidelines* Connect with local businesses and suppliers to create successful working and beneficial relationships*.

Dubai, United Arab Emirates

• Part of the team managing the transition of the property from Aparthotel to 4* boutique hotel
• Oversaw the opening of two new outlets, a British-style pub and an outdoor shisha garden
• Identifying new business opportunities and avenues to keep a revenue stream through the transition
• Creating and building social media profiles, monitoring review sites and feedback
• Working with advertising agencies and publications for paid promotion and media coverage

Dubai, United Arab Emirates

• Building and maintaining a loyal customer base in a very overloaded and competitive market
• Implementing and delivering regular training sessions to the team
• Planning promotional nights and managing the outlets social media profiles
• Achieved “What’s on” magazine ‘Nightclub of the Year’ award 2011

Congresbury, England, United Kingdom

In September '10 our restaurant joined the Marco Pierre White chain of restaurants. I was a key member in setting up the restaurant, which included a complete refurbishment of the dining area and bar, implementing the new menu and training staff on their product knowledge. I assisted and organized running our grand launch night where Marco Pierre White was.

Various Placements Working for Tui Travel PLC gave me the opportunity to really develop my sales and customer service skills. As a holiday advisor it was our role to greet our guests at the airport and organize the transportation to their chosen hotels. We presented a welcome talk for up to 200 guests including information about the local area, hotel and a.

Barnsley, England, United Kingdom

Ensuring all bars ran smoothly in a busy hotel on a day to day basisWorking in various departments of the hotelOrganisation and upkeep of stock

Bachelor Of Arts (B.A.), Advertising

Advanced Gnvq, Art & Desig, Merit

Gcses, Various Inc Maths & English, All Grade A - C