Driving product strategy and execution for Work4Flow, a high-growth AI-powered ServiceNow solutions provider. Responsible for defining product vision, building scalable product roadmaps, and leading cross-functional teams to deliver exceptional customer value. Proven ability to navigate the complexities of startup operations, including fundraising, team building, and financial management.Key Responsibilities:Develop and execute product strategy aligned with company goalsBuild and lead high-performing product and engineering teamsOversee product development lifecycle from ideation to launchDrive product innovation and market expansionManage product P&L and financial performanceOptimize operational efficiency and resource allocationFoster strong partnerships with customers, investors, and industry stakeholdersWith a deep understanding of both technology and business, I am passionate about creating innovative solutions that drive customer success and business growth.

• Oversee the establishment and maintenance of an operational excellence culture within the Alliance and Channels organization. Driving role clarity, improving work Intake and Management and ensuring the organization is working on the right things.• Operate with a strong and ongoing focus on driving project portfolio success for the Strategic Programs and Initiatives team while guaranteeing alignment to organizational goals.• Serve in an integral role by centralizing, streamlining, and optimizing demand management processes across the Strategic Programs and Initiatives team while increasing transparency and guaranteeing efficient resource allocation.• Organize, coordinate, and facilitate impactful team meetings and engaging offsites, as well as leading the development of rewarding recognition programs to bolster team cohesiveness and performance.• Closely collaborate and communicate with the Head of Strategic Programs and Initiatives to furnish strategic support, administer and balance priorities, and spearhead high-impact initiatives.• Administer and allocate the budget with a strong focus on efficiency, maintaining financial integrity, and optimizing resource allocation to achieve maximum impact.• Spearhead the ongoing implementation and maintenance of best practices across the team to establish a culture of continuous improvement and maximize team effectiveness.• Undertake and complete a wide range of Go-to-Market activities for the Alliance and Channels organization for all ServiceNow product releases, achieving successful adoption and revenue growth.

• Led the establishment and maintenance of an operational excellence culture at the company to allow for top performance across all areas.• Coordinated and maintained the portfolio of ServiceNow top programs while administering an annual budget of $200M and reporting to the CFO.• Presided over and coordinated key program management activities for ServiceNow’s ESG program to drive significant improvements in ESG ratings and ranking.• Carried out the creation and development of training, toolkits, and processes for Portfolio Managers and Program/Project Managers. Enabling all ServiceNow employees to rapidly get up to speed on new projects and manage existing projects more effectively. • Established and fostered a community of practice to unite project and program managers across the company to share best practices and drive improvements.

• Pioneered all elements of the effective implementation and deployment of critical operational systems to support the company’s growth and customer experience, including the Customer Support and Automation Portal, Community Site, Product Documentation Site, and SDLC and internal Engineering team’s tools.• Provided supervision, leadership, and direction to an internal team of 80 Developers, Quality Engineers, Support Engineers, and Product Owners to execute projects of significant ROI to generate growth and maximize customer satisfaction.• Operated in a pivotal capacity by presiding over the internal PMO and leading the delivery of over 100 projects per year, amassing $100M+ in operational savings.• Achieved substantial success with these systems being utilized by 56k+ customer users, over 150k community members, and 6k internal ServiceNow users.

• Entrusted with overseeing and directing a wide variety of global daily operations for between 25 and 30 concurrent strategic implementations in support of 25k+ total users.• Supervised and directed the operations of a team of 6 direct reports with more than 100 total global resources to ensure success.• Partnered closely and collaboratively with VP, Global Sales Operations to analyze and evaluate the quarterly project planning cycle to identify potential project benefits, strategic impact, and ROI while guaranteeing that all projects were beneficial to the company’s bottom line.• Played a key role by authorizing projects, developing the project list, assigning project managers, determining requirements and scope, and allocating budgets and resources.• Administered and monitored the complete lifecycle of projects from initiation to go-live and post-implementation support.Major Initiatives:Fusion CRM Implementation:• Orchestrated all elements of the transformation of the seriously troubled and behind schedule Oracle flagship Fusion CRM solution for more than 25k Oracle personnel by overhauling the management structure and assigning new project leadership.• Led the creation, development, and implementation of remedial plans to address and overcome a wide range of technical issues.• Drove the design and development of 2 key applications that were major selling advantages over Salesforce, guaranteeing major Oracle wins in head-to-head deals with SFDC.Field Services:• Executed this critical, 18-month project in collaboration with over 400 project team members to integrate various regional inventory systems following the Oracle acquisition of Sun Microsystems, achieving successful delivering within the extremely aggressive 18-month timeframe.• Oversaw and coordinated the effective implementation of new systems and methodologies to more effectively plan and track global spare parts and coordinate the dispatch of Field Engineers to customers.

• Directed all aspects of global program implementation from initial scheduling through final delivery to ensure maximum success.• Led the creation and development of global resources plans and carried out the creation of future resource requirement forecasts using Oracle Project Management Software.• Coordinated and chaired a wide range of steering group meetings to address and resolve various program-wide issues in a timely manner.• Provided oversight and direction to a team of 35 personnel across different activities and oversaw and coordinated module and subsystems integration.Major Initiatives:• Executed a strategic initiative to insource all Oracle payroll operations for 75k personnel in 70 countries and collaborated with previous outsourcing partner to migrate all data and implement systems, achieving a £20M per year reduction in total payroll costs and timely and seamless delivery of the project.• Orchestrated the unification and rationalization of Oracle’s HR system into a global single instance, reducing costs by $10M and instituting significant improvements in business intelligence for all Oracle HR and personnel operations.• Spearheaded the effective implementation of the global, self-service compensation module to monitor stock and bonus allocation, leading to increased ease of use, a $5M reduction in costs, and a reduction in HR headcount.• Navigated the effective implementation of the Global Improvement System to administer job postings for internal and external candidates.