Project management and Implementations for new and existing clients. Integrations with internal and external modules Onsite/remote training for all included programs and Consultations regarding best practices/industry usage/business practices/enhancing efficiency and productivity

Coordinated implementation timelines with both internal and external parties to ensure timely resolution to issues and satisfactory completion of projects. Collaborated with other departments to ensure satisfactory timing of deliverables to clients.• Project manager and Consultant in-charge of Raiser’s Edge and Luminate Online (RELO) Implementations meeting case closure standards for time and billing. • Luminate Online Certified (BAM Certification).• Raiser’s Edge Certified (bCRE) / Raiser’s Edge SQL Database.• Ownership of 10-15 active integrations of both Enterprise and General Business clientele.• Successfully consulted with clients to determine individual site requirements and data needs resulting in 100% customer satisfaction.• Met quarterly billable hours goals per Professional Services guidelines.• Responsible for Pre-integration client site Scoping and Evaluation to determine additional or alternative integration requirements for client requests and needs. • Recommended alternative products to better meet client needs resulting in multiple sales leads or Change Orders for internal product add-ons and suggestions or external partner products.• Directed and assisted client with data cleanup both pre-and post-integration.• System Configuration/Data Matching/Conversion during Integration Process.• Designed and led training sessions for clients pre- and post-integration based on product specifications and client objectives.• Correctly translated technical issues in layman’s terms to clients.• Used Salesforce for Project Management, Time Management, Strategic Time planning and Project notes/standards/updates. • Assisted Support with client escalated cases both as a Tier 3 Support analyst and brought into advanced cases as a Consultant decreasing Open Case time or finding alternative solutions while the issue was in Development. • Tested new modules, recommendations to improve/reporting bugs in modules.

• Raiser’s Edge Certified (bCRE) / Raiser’s Edge SQL Database.• Consistently achieved 100% customer satisfaction rating via survey. Ownership of 10+ cases per day and customer contact via phone, email, chat and screen share.• Achieved 80% first contact resolution of issues.• Assisted Support with client escalated cases both as a Tier 3 Support analyst and brought into advanced cases as a Consultant decreasing Open Case time or finding alternative solutions while the issue was in Development. • Tested new modules, recommendations to improve/reporting bugs in modules.• Inaugural member of the Raiser’s Edge Integrations team.• Experienced with SQL system: product integrations, integration setup, custom Query building, Import, Export, Mail Merge, Admin Functions, global change/delete, Queue.• Active member of Raiser’s Edge 7.95 and Auto-Reconciliation product Beta testing teams working with client live data and internal testing pre-release.• Blackbaud Knowledgebase (KB) creation, correction and editing