I establish and grow Product and Customer Support functions and teams in rapidly growing, complex high-tech businesses. I operationalise those functions so that they are both high-performing and cost-effective.I help high-tech scaleups to build the right products and to support them at scale across the whole organisation. I help the whole organisation to understand our customers and our technically complex products, and to align around our product strategy and roadmap. I am the chief communicator and storyteller of our customers and our products.Across a long product development career I have worked in many roles – software developer, product manager and leader, technical support manager, training and consultant, requirements engineer, technical writer, QA manager – and in many high-tech industries – geospatial, B2B SaaS, distributed databases, digital printing, software developer tools.Throughout my career my superpowers have always been:EMPATHY: for our customers and their needs, for my team members and how to help them be successful, and for all stakeholders across the organisation.ORGANISATIONAL UNDERSTANDING: knowing how the organisation really works, and how to bring everyone together to build and support great products.COMMUNICATION: repeatedly and tirelessly explaining our products to our customers, and describing our customers and our products to diverse groups across the organisation. Adjusting the communication style and the level of technical detail to the needs and background of the audience.DEEP THINKING: analytically working through complex operational problems, and how to best use the organisation to solve them.