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Ian Daniel Email & Phone Number
Director of Technical Product Delivery
at
Nearmap
1 work email found
@brainmates.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Technical Product Delivery
Location
Sydney, New South Wales, Australia
Company size
Who is Ian Daniel? Overview
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Quick answer
Ian Daniel is listed as Director of Technical Product Delivery at Nearmap, a company with 496 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at brainmates.com.au and a matched LinkedIn profile for Ian Daniel.
Ian Daniel previously worked as Delivery Manager at Terem and Product and Customer Support Leader at Open To Opportunities. Ian Daniel holds Bachelor Of Engineering (B.E.), Electrical, First Class Honours from The University Of Queensland.
Company email context
Email format at Nearmap
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{first}@brainmates.com.au
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Profile bio
About Ian Daniel
I establish and grow Product and Customer Support functions and teams in rapidly growing, complex high-tech businesses. I operationalise those functions so that they are both high-performing and cost-effective.I help high-tech scaleups to build the right products and to support them at scale across the whole organisation. I help the whole organisation to understand our customers and our technically complex products, and to align around our product strategy and roadmap. I am the chief communicator and storyteller of our customers and our products.Across a long product development career I have worked in many roles – software developer, product manager and leader, technical support manager, training and consultant, requirements engineer, technical writer, QA manager – and in many high-tech industries – geospatial, B2B SaaS, distributed databases, digital printing, software developer tools.Throughout my career my superpowers have always been:EMPATHY: for our customers and their needs, for my team members and how to help them be successful, and for all stakeholders across the organisation.ORGANISATIONAL UNDERSTANDING: knowing how the organisation really works, and how to bring everyone together to build and support great products.COMMUNICATION: repeatedly and tirelessly explaining our products to our customers, and describing our customers and our products to diverse groups across the organisation. Adjusting the communication style and the level of technical detail to the needs and background of the audience.DEEP THINKING: analytically working through complex operational problems, and how to best use the organisation to solve them.
Listed skills include Software Development, Unix, Java, Software Engineering, and 27 others.
Current workplace
Ian Daniel's current company
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Nearmap
20 roles
Ian Daniel work experience
A career timeline built from the work history available for this profile.
Delivery Manager
Product And Customer Support Leader
CurrentI am looking for a challenging Product or Customer Support leadership role, permanent or contract.I help high-tech scaleups or startups that are growing rapidly, that need their whole organisation to better understand their customers and their evolving products, and that want to operationalise their Product Development and Customer Support functions so.
Nov 2024 - Present
Lead Trainer And Consultant, Product Management
- Trained, mentored, coached and advised Executives, Product Leaders, Product Managers and related roles
- Specialised in product strategy, roadmaps, opportunity assessments and business cases, frameworks, Agile delivery, product-market fit
Feb 2022 - Aug 2024
Director, Technical Product Management
- Established the Technical Product Management and Product Delivery functions in Nearmap
- Successfully launched and grew complex geospatial products and platforms – APIs, AI insights, 3D models, web apps
- Productised Nearmap's AI machine learning technology, ensuring both customer benefits and clear revenue impact
- Produced and owned the product roadmap and delivery schedule
- Hired, managed and mentored a team of Technical Product Managers
- Introduced Agile streams and squads to better manage dependencies across multiple dev teams
Aug 2019 - Feb 2022
Global Support Manager
- Established the Global Technical Support function within the Product team
- Owned technical support of complex geospatial applications, integrations, APIs and AI insights
- Owned and managed product documentation
- Hired, managed and mentored a team of Technical Support Engineers and Technical Writers
- Implemented customer service processes and tooling (Zendesk) to reliably achieve our SLAs and KPIs
- Helped Sales to acquire, retain and grow customer accounts
Oct 2016 - Jul 2019
Qa Manager
- QA Manager for Jira and Jira Service Desk
- Advised and mentored developers in understanding the customer and software testing best practices
- Managed a team of QA Engineers
Nov 2015 - Sep 2016
Director Of Technical Services, Asia Pacific
- Established and managed APAC technical support, as part of global 24x7 follow-the-sun support
- Founded and ran the Sydney office as the first employee in APAC
- Hired, managed and mentored teams of highly technical Support Engineers and Consultants in Australia, India and Japan
- Implemented support processes for worldwide support of complex, deeply technical products
- Helped Sales to acquire, retain and grow customer accounts
May 2012 - Oct 2015
Development Partner Support Manager
- Managed the technical engagement with commercialisation partners for complex hardware components
- Developed product requirements for engineering and manufacturing teams
- Managed worldwide technical support and training
- Directed product documentation and testing activities
Dec 2008 - May 2012
Support Lead, Jira
- Owned technical support for Jira
- Handled complex and escalated support cases
- Hired, managed and mentored a team of Support Engineers
- Established a successful program of developers working in support
- Coached developers and support engineers in troubleshooting and customer management
May 2007 - Dec 2008
Manager, Partner Development Kits And Technical Writing
- Determined product requirements for printheads and partner development kits
- Helped engineering teams understand customer needs and product requirements
- Wrote product specifications, data books, technical white papers and API documentation
- Managed and mentored a team of Technical Writers
Jan 2005 - Apr 2007
Senior Consultant
Object Consulting
- Led software development projects for clients in financial and telecommunications sectors
- Designed and delivered web-based software using J2EE and.NET platforms and Oracle database
- Delivered training courses for software developers on Java/J2EE,.NET, C++ and Design Patterns
Apr 2004 - Dec 2004
Technical Trainer And Software Developer
Left Brain Right Brain
- Designed and delivered training courses in software design and programming languages
- Specialised in Java/J2EE,.NET, C++, web-based architecture and app servers, object-oriented design
- Developed web-based software solutions using Java/J2EE
- My clients included Sun Microsystems, Object Consulting, BEA Systems (WebLogic), Canon Australia
Sep 1997 - Mar 2004
Instructional Designer, Alternative Learning Solutions
- Designed and delivered non-classroom-based training solutions for Optus staff
- Developed strategies for the future delivery of non-classroom-based learning in Optus
Aug 1996 - Sep 1997
Technical Trainer
Class Technology
- Designed and delivered consulting and training courses in object-oriented software development
Jul 1995 - Aug 1996
Senior Software Engineer
- Canon Information Systems Research Australia (CISRA)
- Software development of desktop publishing applications and printing systems
Sep 1994 - Jul 1995
English Language Teacher
M.I.T. Centre, Centro Linguistico Internazionale, Private Tuition
- Taught English to Italians in classrooms, small groups and one-on-one
- Designed courses and prepared course materials
Jul 1993 - Jun 1994
Software Engineer
- Canon Information Systems Research Australia (CISRA)
- Software development of desktop publishing applications and printing systems
Oct 1990 - Jul 1993
Software Engineer
Optrade
- Software development of share trading systems
Mar 1990 - Oct 1990
Software Engineer
- Software development of Unix networking software and device drivers
Jan 1988 - Mar 1990
Team & coworkers
Colleagues at Nearmap
Other employees you can reach at nearmap.com. View company contacts for 496 employees →
KM
Kate Mathewson
Colleague at NearmapSydney, New South Wales, Australia, Australia
View →
EL
Eleanor Lind
Colleague at NearmapSeven Hills, New South Wales, Australia, Australia
View →
TG
Tanner Gruebele
Colleague at NearmapSan Diego, California, United States, United States
View →
KB
Kristy Buswell
Colleague at NearmapSalt Lake City Metropolitan Area, United States
View →
ZT
Zoltan Toth
Colleague at NearmapGreater Sydney Area, Australia
View →
AM
Adam Mallace
Colleague at NearmapSydney, New South Wales, Australia, Australia
View →
JS
John Smith
Colleague at NearmapRiverwood, New South Wales, Australia, Australia
View →
DT
Dana Tague
Colleague at NearmapGreater Sydney Area, Australia
View →
CY
Chris Young
Colleague at NearmapGreater Sydney Area, Australia
View →
CM
Charlie Monro
Colleague at NearmapBarangaroo, New South Wales, Australia, Australia
View →
Kate Mathewson
Colleague at NearmapSydney, New South Wales, Australia, Australia
View →
EL
Eleanor Lind
Colleague at NearmapSeven Hills, New South Wales, Australia, Australia
View →
TG
Tanner Gruebele
Colleague at NearmapSan Diego, California, United States, United States
View →
KB
Kristy Buswell
Colleague at NearmapSalt Lake City Metropolitan Area, United States
View →
ZT
Zoltan Toth
Colleague at NearmapGreater Sydney Area, Australia
View →
AM
Adam Mallace
Colleague at NearmapSydney, New South Wales, Australia, Australia
View →
JS
John Smith
Colleague at NearmapRiverwood, New South Wales, Australia, Australia
View →
DT
Dana Tague
Colleague at NearmapGreater Sydney Area, Australia
View →
CY
Chris Young
Colleague at NearmapGreater Sydney Area, Australia
View →
CM
Charlie Monro
Colleague at NearmapBarangaroo, New South Wales, Australia, Australia
View →
3 education records
Ian Daniel education
Bachelor Of Engineering (B.E.), Electrical, First Class Honours
Bachelor Of Science (B.Sc.), Computer Science
Certificate Iv In Workplace Training And Assessment
Macquarie Community College
FAQ
Frequently asked questions about Ian Daniel
Quick answers generated from the profile data available on this page.
What company does Ian Daniel work for?
Ian Daniel works for Nearmap.
What is Ian Daniel's role at Nearmap?
Ian Daniel is listed as Director of Technical Product Delivery at Nearmap.
What is Ian Daniel's email address?
AeroLeads has found 1 work email signal at @brainmates.com.au for Ian Daniel at Nearmap.
Where is Ian Daniel based?
Ian Daniel is based in Sydney, New South Wales, Australia while working with Nearmap.
What companies has Ian Daniel worked for?
Ian Daniel has worked for Nearmap, Terem, Open To Opportunities, Brainmates, and Atlassian.
Who are Ian Daniel's colleagues at Nearmap?
Ian Daniel's colleagues at Nearmap include Kate Mathewson, Eleanor Lind, Tanner Gruebele, Kristy Buswell, and Zoltan Toth.
How can I contact Ian Daniel?
You can use AeroLeads to view verified contact signals for Ian Daniel at Nearmap, including work email, phone, and LinkedIn data when available.
What schools did Ian Daniel attend?
Ian Daniel holds Bachelor Of Engineering (B.E.), Electrical, First Class Honours from The University Of Queensland.
What skills is Ian Daniel known for?
Ian Daniel is listed with skills including Software Development, Unix, Java, Software Engineering, Technical Writing, C++, Team Leadership, and Technical Support.
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