Ian Extra Email & Phone Number

Kingwood

· Investigates and analyzes applications data, business processes, and source code to troubleshoot issues and provide appropriate resolution.· Evaluates multiple courses of action for the resolution of issues and determines the most appropriate course of action.· Maintains open and timely communication with pertinent parties during issues resolution. · Takes a lead role in data manipulation and correction when required to support business utilization of application.· Alerts team leaders and department management of issues with high impact on the normal operation of the business applications.· Escalates unresolved issues to appropriate individual or teams based on established guidelines and procedures.

Houston, Texas, United States

• Developed and implemented social media management strategies for models with 50k to 1.5 million followers, leveraging various IT tools and platforms.• Adopted agile methodology to allocate and manage team members’ tasks for efficient social media account management.• Coordinated with models to understand their specific requirements for social media accounts, and ensured effective communication.

Dallas-Fort Worth Metroplex

• Exclusively analyzed assessorial charges concerning Frito-Lay freight loads• Determined eligibility of requests made by carriers and fulfilled approved or denied requests, by managing multiple comprehensive logs.

Lubbock, Texas, United States

• Greet customers in a friendly manner, assist them in finding products, and provide knowledgeable answers to their questions. Ensure a high level of customer satisfaction through excellent sales service.• Promote current sales, special offers, and loyalty programs to customers. Use product knowledge and sales techniques to meet and exceed individual and store sales goals.