Ian Gerber Email & Phone Number

Calgary, Alberta, Canada

Canada

Alberta, Canada

Alberta, Canada

Calgary, Canada Area

Process Consultant

Pretoria Area, South Africa

• Designed and implemented sales performance measurement capabilities to define and measure export sales results.
• Developed executive level presentations and value proposition decks on competitive marketplace trends.
• Executed global pilot launch of the online pre-owned vehicle program to deliver optimal customer experience.
• Applied organizational change management methodology and business consulting support within the context of project management to achieve strategic objectives.
• Steered the creation of a digital platform to launch used vehicle campaigns, promotions and retail sales.
• Managed workshops conveying retail strategic initiatives whilst administering change management with regional teams and sales network.

Pretoria Area, South Africa

• Served as lead project controller for the full-scale integration of the Annual Objective Plan.
• Spearheaded the development of distribution process improvements; reduced customer lead time by five days.
• Coordinated innovative sales strategies, achieving 25% gain in customer satisfaction.
• Implemented Export Vehicle Operations Center efficiency improvement strategies, increasing performance by 35%.

Pretoria Area, South Africa

• Designed and executed key metrics to measure and track export sales performance.
• Collaborated across divisions to capitalize on distribution model synergies that impact efficiency and revenue growth.
• Streamlined export car flow processes, reducing inventory by 25%.
• Oversaw business planning, capital planning, budgeting, and financial forecasting processes.

Pretoria Area, South Africa

• Managed the timely flow of export orders and with focus on accuracy, efficiency and time management
• Analyzed market intelligence reports and identified new business expansion opportunities.
• Employed lean labor management strategies, resulting in improved productivity and elimination of overtime.
• Tracked performance against estimates as well as reported project performance and raw labor analysis.

Pretoria Area, South Africa

• Collaborated with internal teams in crafting innovative service sales and service retention marketing strategies.
• Developed and presented new business strategies and implementation plans to aftersales senior executives.
• Implemented aftersales process improvement strategies and decreased return for credit costs by 23%.
• Applied lean logistics concepts and reduced aftersales distribution costs by 28%.

Pretoria Area, South Africa

• Managed implementation of strategies and programs to achieve the regional aftersales parts, accessories and service retention business plan objectives.
• Analyzed and interpreted key product sales categories for market/dealership opportunities and advised regional management of potential gaps/issues that may exist.
• Evaluated marketing campaigns and reported on offer effectiveness, response rate, market ROI and web site effectiveness.
• Nissan General Overseas Market Award: Successful project completion to significantly reduce After Sales outbound distribution costs.

Pretoria Area, South Africa

• Collaborated with equipment designers and manufacturing officers to develop a cost-effective and working production process.
• Manage coordination between departments, divisions or subsidiaries, and top management to run projects across departmental lines.

Bachelor In Project Management, Project Management

Six Sigma (Nissan Project Management Program), Project Management