Ross Ellis Email & Phone Number

Pittsville, Maryland 21850

Pittsville, Maryland

Provided excellent customer service to our service and sales customers.

Provided excellent customer service to Hertrich's service and sales customers.Exceeded or met my sales quotas throughout the year and raised our Customer Satisfaction Index from 40% up to 85% within one year.

Sold new and pre-owned Mercedes-Benz's for the top dealership in Delaware.I finished with a 98% Customer Satisfaction Index.I met or exceeded all sales requirements for each month since being hired.Sold pre-owned cars for the top dealership on the eastern shore.In the categories of Sales, Gross Profit, and Customer Satisfaction, I was ranked in the top five in 2007.

Various Locations

Inspected and sold both C.O.D. and insurance estimates for customers.Distributed work load between four technicians and a paint staff.Updated customers, insurance companies, and rental agencies on the progress of our customer's repairs. Included daily phone calls to all parties.Ordered and received foreign and domestic vehicle parts per estimate.Managed computer system that tracked repair process, stored customer and insurance company notes, as well as assigned… Show more Inspected and sold both C.O.D. and insurance estimates for customers.Distributed work load between four technicians and a paint staff.Updated customers, insurance companies, and rental agencies on the progress of our customer's repairs. Included daily phone calls to all parties.Ordered and received foreign and domestic vehicle parts per estimate.Managed computer system that tracked repair process, stored customer and insurance company notes, as well as assigned labor.Received payments from customers and entered said payments into accounting portion of computer system. Show less

(4 years). Delegated & oversaw work responsibilities to designated areas of importance for that evening.Day shift supervisor of the Chips Dept. (1 Year). Delegated & oversaw work responsibilities for eight employees.Night shift supervisor of Chips Dept. (2 years). Delegated & oversaw work responsibilities for two employees.Mastered operations of the Capacitor Trimmer.Mastered operations of the Capacitor Dicing Saw. Designed, Implemented, and taught the use of a new program… Show more (4 years). Delegated & oversaw work responsibilities to designated areas of importance for that evening.Day shift supervisor of the Chips Dept. (1 Year). Delegated & oversaw work responsibilities for eight employees.Night shift supervisor of Chips Dept. (2 years). Delegated & oversaw work responsibilities for two employees.Mastered operations of the Capacitor Trimmer.Mastered operations of the Capacitor Dicing Saw. Designed, Implemented, and taught the use of a new program for said saw.Mastered operations of the P.C. Board Dicing Saw. Designed, Implemented, and taught the use of a new program for said saw.Mastered operations of the Laser PrinterMastered operations of the Offset PrinterMastered operations of the Laser WelderMastered operations of the Resonator GrinderMastered operations of the Automated Resonator GraderMastered operations for Monolithic Capacitor Grading Show less