Randy Anderson Email & Phone Number

Boston, Ma, Us

Northeast United States

New England/Eastern New York

Little Rock, Arkansas

▫ Supply high-impact training to Service Managers, Advisors and technicians pinpointing growth opportunities and building pathways to employee success and efficiencies. ▫ Spearhead the in-store assessments concerning fixed operations for Nissan and Infiniti service locations nationwide. ▫ Collaborate with executive management in the conception and execution of operational enhancement plans and initiatives, maintaining close oversight of plan implementation and progression, ensuring success site-wide. ▫ Actively address varying business challenges, mitigating risks, and constantly meeting challenging deadlines.

Swanzey, New Hampshire

▫ Pioneered the development and implementation of site-wide operational improvement plan, transforming underperforming service and parts departments. Plan included retraining and hiring of service advisory staff and technicians, and reworking workflow standards to maximize productivity.▫ Integral in promoting Quick Lane service to increase services supplied to off-brand clientele. ▫ Advanced CSI scores from 60 out of 64 stores district-wide to standing in the top 10 within 90 days in role. ▫ Honed professional expertise in managing high-dollar budget and department expenses, while swiftly processing vehicle warranty claims to grow revenue gains.

▫ Partnered closely with Fixed Operations Director in the design and execution of profit growth plan, significantly increasing gross revenue by 19.6%. ▫ Charged the installation and continued operation of the Subaru Express Service program. ▫ Built results-driven marketing campaigns, simultaneously expanding and retaining the company’s customer base. ▫ Crafted service workflow plans to minimize and control expenses and developed service strategies to propel above average CSI scores. ▫ Championed continuous monitoring and assessment of operational functionalities to transition actionable plans to align with business objectives, needs, and best practices.

▫ Advanced personnel performances and field knowledge across multi-functional staff, supplying ongoing mentorship, coaching, and training, and enhancing positive staff morale and motivation. ▫ Generated impactful change management initiatives, streamlining operational production department-wide.▫ Consistently led team with highest personal gross sales and CSI performances.

Keene, Nh

▫ Superintended the daily operations of service department, including scheduling, training, marketing strategy development, payroll, employee safety assurance, and customer satisfaction. ▫ Pivoted new workflow processes to focus on promoting operational excellence across calendar utilization, labor, and closing rates.▫ Boosted technician efficiency, constantly employing 80% of available labor hours and reducing total expenses by 17%.

Nashua Nh

▫ Integral in advancing customer experiences through the impactful application of Acura’s theory of concierge-level service. ▫ Headed the training, coaching, and growth of a diverse team of service advisors and technicians, maintaining a high level of quality across all services and customer interactions.

Brattleboro, Vt

▫ Led daily functions for high-demand 15 bay Subaru dealership, including administration of payroll, talent planning, employee development, and marketing strategy creation and execution. ▫ Implemented an aggressive marketing plan, capturing new car sales from internal customers, while re-capturing “lost” and out of market clients through heightened community engagement events and targeted advertising.

Keene, Nh

Manchester, New Hampshire, United States

Derry, New Hampshire, United States