David Willson Email & Phone Number

Helping dealers take Fixed Operations to the next level. Utilizing the power of technology and our parent company Snap-On to improve the service process within your dealership. Fully integrated with the Snap-On parts catalog, NO MORE CUT AND PASTE! Mitchell integration with predictive analytics coming soon! FX is the premier provider for the Toyota Smarthpath and Lexus Monogram programs. Certified and fully integrated with most OEs.

The Dealerlogix Service Workflow Suite, a DMS-integrated cloud-based solution that automates service lane, parts, and labor processes. This nimble, ever-evolving system integrates features like mobile pay, online appointment scheduling and more, all designed to optimize fixed operations efficiency.Responsible for sales in 7 Southeastern states. Generated over $1M in reoccurring yearly revenue in first 14 months in role exceeding sales objective.

Lexington, North Carolina, United States

Greensboro, North Carolina

Laid off due to COVID-19.Responsible for developing innovative improvements for the Certified Uptime Dealer network. Providing support to Field Based Process Implementation Managers developing processes and system support for the CUD network. Commercial owner of Connected Vehicle Maintenance/TripVision fleet management solution. Launched this solution to dealers to manage both Lease Assets as well as Fleet Customers. Also launched Connected Vehicle Maintenance to Amazon Logistics to manage 600 Volvo Assets. Led the Service Readiness preparation for the Volvo Truck dealers servicing Amazon trucks.

Greater Atlanta Area

Develop strategy for Southeast Regional Aftersales Team (23 staff) to exceed Parts & Accessory Sales of $319M in FY16 through 189 Nissan Dealers.

Develop and manage service operations support including technical information, service support systems/initiatives, fleet/taxi support and special/essential tool activities, designed to provide technical support to dealers and consumers.  Generated over $10M in tools/equipment sales on a $9.5M objective in FY13. On pace for >$16M in FY14. Launched parts inventory management system at 535 Nissan dealers. Generating > $9M in incremental sales.  Developed Aftersales support procedures for taxi/fleet consumers. Generated over $5M in parts/accessory sales.  Successfully gained executive approval to add Roadside Assistance to ALL Nissan Vehicles.

Managed TECHLINE call center, supported Field Dealer Technical Specialists (DTS), and managed the distribution of all technical service information as well as Campaigns & Recalls communication to dealers.  Managed a staff of 33 contract/FTE TECHLINE call center agents to assist dealership technicians in the diagnosis and repair of Nissan/Infiniti vehicles. Reduced call wait times by 20 seconds and increased service level by 5%. Supported 44 Field DTS staff with technical information, tools, equipment, training and technology. Gained executive approval to move FTE DTS headcount from regional Sales Operations to National Aftersales. Successfully managed the move of service maintenance intervals for all Nissan/Infiniti vehicles to single 5k interval.

Managed Nissan and Infiniti Consumer facing call centers with a staff of 150; providing world class customer service.  Implemented Sales Force.com CRM tool. Managed vendor to achieve KPIs within budget. Resolved customer concerns within strict budget.  Delivered voice of customer data to drive upstream product quality and process improvement.

Managed and developed Service Operations Strategy in support of new business growth and customer retention. Developed strategy and executed all new dealer on-line management tool, Dealer 360. Tool has changed the way Nissan manages and tracks dealers.  Project Manager for Nissan Express Service ($3.5M Budget) providing Nissan Dealers training/consulting to improve Customer Pay growth/retention. Launched to 250 dealers generating $10M in incremental sales. Developed extensive Marketing Plans including radio campaigns, print, web and POP materials to strengthen the brand.  Negotiated yearly contracts with vendor to provide training/consulting to Nissan/Infiniti Dealers.

Orange County, California Area

Responsible for managing 6 Market Teams to develop strategies and action plans to achieve Aftersales goals for Volvo's Western Region (81 Retailers).  Responsible for Aftersales goals and budgets for service, parts, accessories, warranty, and goodwill Responsible for meeting Parts and Accessory Sales goal of $121M Manage Marketing COOP budget of $275K to assist retailers in marketing activities  Design and implement contests and incentive marketing programs enhancing dealer effectiveness and profitability. Work with Aftersales Market Managers to develop action plans to achieve Customer Satisfaction goals  Identify Aftersales improvement opportunities thru the development of regional reports and recommend actions to 6 Aftersales Market Mangers to correct deficiencies Provide consulting support for Aftersales development needs thru National Strategy Planning Meetings Western Region finished #1 for 2006 in Parts/Accessory sales in the nation and #2 for 2007 (4 Regions) Assisted with the planning and execution of Volvo's first ever National Parts and Service Managers Meeting

Greater Denver Area

Developed professional working relationships with Denver Market Retailers to achieve both regional and individual retailer goals. Provided Service/Parts operations expertise in support of 8 Denver Market retailers Developed and trained retail personnel in Volvo Warranty Policy and Procedures Managed Denver Market warranty/goodwill budgets and performed audits if necessary Assisted retailers in the development and execution of marketing initiatives to increase business and service market share Developed and implemented Market Specific programs to assist dealers in meeting Customer Satisfaction goals  Facilitate resolution of retail customer concerns including arbitration and settlements Achieved #1 ranking in National Parts Sales for 2005 Achieved #5 ranking in National Service Market Share for 2005 Served on Accessory Reference board to identify new market trends and future accessories

 Technical Assistance Engineer Technical support contact for Saturn Retail technicians, resolving technically challenging issues. Product Liability InvestigatorConducted product investigations on General Motors behalf to determine product liability exposure. Customer Legal Activities CoordinatorRepresented General Motors Legal Team to resolve pending litigation to limit Saturn's legal exposure and to satisfy customers.  Customer Assistance ManagerCall center support for resolving customer inquiries and complaints.

Master Of Business Administration (Mba)

Bachelor Of Applied Science

Activities and Societies: SAE, Mini-Baja Team