David Willson Email & Phone Number

Helping dealers take Fixed Operations to the next level. Utilizing the power of technology and our parent company Snap-On to improve the service process within your dealership. Fully integrated with the Snap-On parts catalog, NO MORE CUT AND PASTE! Mitchell integration with predictive analytics coming soon! FX is the premier provider for the Toyota.

The Dealerlogix Service Workflow Suite, a DMS-integrated cloud-based solution that automates service lane, parts, and labor processes. This nimble, ever-evolving system integrates features like mobile pay, online appointment scheduling and more, all designed to optimize fixed operations efficiency.Responsible for sales in 7 Southeastern states. Generated.

Lexington, North Carolina, United States

Greensboro, North Carolina

Laid off due to COVID-19.Responsible for developing innovative improvements for the Certified Uptime Dealer network. Providing support to Field Based Process Implementation Managers developing processes and system support for the CUD network. Commercial owner of Connected Vehicle Maintenance/TripVision fleet management solution. Launched this solution to.

Greater Atlanta Area

Develop strategy for Southeast Regional Aftersales Team (23 staff) to exceed Parts & Accessory Sales of $319M in FY16 through 189 Nissan Dealers.

Develop and manage service operations support including technical information, service support systems/initiatives, fleet/taxi support and special/essential tool activities, designed to provide technical support to dealers and consumers.  Generated over $10M in tools/equipment sales on a $9.5M objective in FY13. On pace for >$16M in FY14. Launched parts.

Managed TECHLINE call center, supported Field Dealer Technical Specialists (DTS), and managed the distribution of all technical service information as well as Campaigns & Recalls communication to dealers.  Managed a staff of 33 contract/FTE TECHLINE call center agents to assist dealership technicians in the diagnosis and repair of Nissan/Infiniti.

Managed Nissan and Infiniti Consumer facing call centers with a staff of 150; providing world class customer service.  Implemented Sales Force.com CRM tool. Managed vendor to achieve KPIs within budget. Resolved customer concerns within strict budget.  Delivered voice of customer data to drive upstream product quality and process improvement.

Managed and developed Service Operations Strategy in support of new business growth and customer retention. Developed strategy and executed all new dealer on-line management tool, Dealer 360. Tool has changed the way Nissan manages and tracks dealers.  Project Manager for Nissan Express Service ($3.5M Budget) providing Nissan Dealers training/consulting.

Orange County, California Area

Responsible for managing 6 Market Teams to develop strategies and action plans to achieve Aftersales goals for Volvo's Western Region (81 Retailers).  Responsible for Aftersales goals and budgets for service, parts, accessories, warranty, and goodwill Responsible for meeting Parts and Accessory Sales goal of $121M Manage Marketing COOP budget of $275K.

Greater Denver Area

Developed professional working relationships with Denver Market Retailers to achieve both regional and individual retailer goals. Provided Service/Parts operations expertise in support of 8 Denver Market retailers Developed and trained retail personnel in Volvo Warranty Policy and Procedures Managed Denver Market warranty/goodwill budgets and performed.

 Technical Assistance Engineer Technical support contact for Saturn Retail technicians, resolving technically challenging issues. Product Liability InvestigatorConducted product investigations on General Motors behalf to determine product liability exposure. Customer Legal Activities CoordinatorRepresented General Motors Legal Team to resolve pending.

Master Of Business Administration (Mba)

Bachelor Of Applied Science

Activities and Societies: SAE, Mini-Baja Team