Kate Marshall Email & Phone Number

Remote

*SME on the automotive web based software Full Platform Suite with an emphasis on Payments.*Interacts and collaborates with the Product team, Program Management team, Marketing team, Learning Team, Install team, Client Services team, Operations team, and Sales team. *Compliments the Program team by facilitating product demonstrations for Dealerships and.

*Responsible for implementing software at dealerships through setting agendas, coordinating training and conducting kick-off meetings with management. *Assisting car dealership executives to effectively implement and manage large-scale change.*Supporting sales staff in the post-sale activities by maintaining positive relationships through training.

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Repeatedly promoted during six year tenure, culminating in current responsibility for advising customers with vehicle repairs, and communicating between customers, warranties, parts, and technicians.*Consistently meet and exceed monthly team sales goals. *Assisting customers with vehicle repairs resulting in 96% customer satisfaction rate.*Coordinated with.

Greater Chicago Area

*Developed efficiency-enhancing workflow/process improvements that made it possible to better promote the mission of the organization.*Created daily reports that reduce inaccuracies and provide management with an important decision making tool.*Increased customer retention through implementation of processes which promote regular communication pieces to.

Greater Chicago Area

*Optimized labor productivity through scheduling appointments for service.*Implemented process so that appropriate inventory levels for special order parts, body work and windshield repairs were available resulting in additional revenues.

Melrose Park, IL

Promoted to Head Cashier- August 2008 – August 2009Promoted to Human Resources- May 2008 – August 2008Cashier- October 2007 – May 2008*Learned human resources processes, policies, and procedures in minimal time.*Adapted to diverse work styles, and consistently provided friendly and personable service.*Successfully completed all designated assignments in a.

• Provided excellent customer service.
• Consistently met monthly new account quotas.
• Promptly answered incoming calls and directed them to the appropriate recipients.

Bachelors, Finance, Gpa: 3.76

Associates, General Studies, Gpa: 3.95