Ian Hutchinson-Grady Email & Phone Number

Denver, Co, Us

- Insurance Support: Bridge the gap between insurance companies and healthcare providers. Guide employees through insurance open enrollment. Answer and clarify all questions regarding plan deductibles and copays, covered services, providers and facilities, and provide information regarding plan offerings and those of a spouse or dependent. Provide detailed high quality estimated cost comparisons for scheduled services- Bill Advocacy: Advocate for employees when faced with complicated billing. Verify the accuracy of complex bills, identify billing discrepancies and other clerical errors, confirm if services are eligible for FSA reimbursement, advocate for bill reductions when appropriate, submit out-of-network insurance claims and claim appeals, and find savings on prescription medicines. - Care Coordination: Manage patient care quickly and efficiently. Assist in finding referrals if a patients care needs to be escalated, and provide referrals to trusted, in-network specialists. Coordinate prescription refills between the provider and pharmacy. Help transfer medical records from one provider to another. - Pilot Urgent Request Captain program for Navigation Team. Provide calm and efficient responses to escalated urgent patient cases, coordinating care for 1,500+ patients with medical and crisis professionals across the country.

Bachelor'S Degree, Psychology

Psychology

High School Diploma