Ian Graves Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

Growing our team of implementation managers and technical consultants to provide best-in-the-biz training, consulting, and data migration services for our new and established customers. My mission is two-fold: 1. to create maximum value for our clients by optimizing their data and their utilization of the Schoox talent development platform; 2. to streamline the ongoing client support and success efforts of my internal partners.

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

I'm here to transform your L&D processes into measurable business growth with Schoox's world-class Talent Development Platform.Our team of solution architects work closely with our sales pros to provide curated demos for prospects, and in-depth training for our clients. We discover a strategy that is tailored specifically for your organization; we coach you to become a bona fide SME of our platform; we facilitate the implementation to make sure your data migration and user provisioning is completed efficiently; and we oversee your academy build through its go-live date, then set you up with a dedicated CSM for long-term success.

A blog and social plug for remote employees, freelancers and road warriors who want to get work done while enjoying craft beer. We check out local taprooms and rate their connectivity, work-spaces, atmosphere, and beer quality, then share the experiences so you know which ones will best accommodate your telecommuting needs.Reply Ale | Work remotely, Drink locally

Redmond, Washington, Us

I lead the execution of Microsoft's "store-within-a-store" business at 17 Best Buy locations through Central and South Texas, with 2 direct reports (Specialists) and 27 indirect reports (Experts). Sell-through of Microsoft portfolio in my market has exceeded $150M for each of the last 2 years.Specializing in sales strategy, partnership development, coaching and training.

Amsterdam, Noord-Holland, Nl

Training liaison for Field Sales representatives dedicated to big box retail and dealer-based mobile operator accounts throughout the US.> Provided day-to-day technical support, product expertise and coaching; introduced and reinforced sales framework training via in-person job shadowing and virtual classrooms> Distributed training resources via team fileshare repository> Shared weekly training directives on manager calls> Coordinated field sales activity with above-the-line marketing campaigns and retailer promotions through ongoing communications with channel account managers> 7 successful product launches across 4 big box retailers and 5 mobile operators> Training and field sales activities increased sales mix of Lumia brand at key operators to 10% and 27% (from 5% and 12%, respectively; names withheld for NDA purposes), 8% and 25% higher than national average.

Amsterdam, Noord-Holland, Nl

Guided the activity and development of 4 cross-functional direct reports, including 2 content developers and 2 senior trainers. Established and monitored KPI and coaching of 7 field trainers. Coordinated mobile operator account activity (product launch go-to-market planning, regional sales initiatives, channel-wide incentives, above the line marketing campaigns) with face-to-face and virtual training initiatives across 30+ markets nation-wide. In collaboration with content development and senior trainers, I created and delivered 3-day new hire training curriculum for 35 field sales reps dedicated to national retailers and no-contract wireless providers.

Amsterdam, Noord-Holland, Nl

I engineered engaging experiences for Nokia by developing and coaching their unique US training team.> Weekly coaching sessions with regional trainers - developed detailed coaching form for ongoing support tracking> Facilitated detailed feedback sessions with trainers and support staff to improve NPS> Facilitated quarterly performance reviews and development planning sessions> Developed coaching "scorecards" to quantify product knowledge and soft skills training competency

Amsterdam, Noord-Holland, Nl

I engineered engaging experiences for Nokia:Trained and developed field reps throughout the country via face-to-face onboarding, webinars, and personal coaching.Partnered with Nokia account managers to support and promote regional sales incentives through retail training.Developed training content and training plans for regional and national training events.Facilitated national training roadshows for key product launches.Identifyed and developed new opportunities to grow Nokia product buy-in with key partners through recurring training activities and brand promotion.

Chicago, Illinois, Us

I was successful in this role by demonstrating strong public speaking, event planning, and leadership skills. My primary goal as training manager was to ensure that the mobile operators in my territory have the knowledge and tools they need to sell Microsoft's mobile devices and services. I exceeded my KPIs each year from 2010-2013. I expanded my role within 12 months on the team by taking on special projects including: 2011 Windows Phone Night Market, lead trainer; 2012 AT&T Manager Tour, lead trainer; 2012 T-Mobile Challenger Tour, lead trainer; 2013 Launch Assistant program, project lead. These roles exposed me to experience outside of the traditional training role, including event management, team management, and personnel development.

Overland Park, Kansas, Us

Interim position between account manager/regional trainer roles at Mosaic Sales Solutions; directed B2B sales of Sprint telecommunication services within hospitality and public works verticals.

Chicago, Illinois, Us

Relationship management between Microsoft and carrier partner (Verizon Wireless) in the southern US. Training VZW employees (retail sales, management, regional leadership) on Microsoft's KIN mobile phones. Field intelligence, competitive trends, and product & marketing feedback reported back to Microsoft product team.

Consultative sales representative through 2008; Team lead through March 2010.* Managed and coached 2-3 employees; location CSAT score beat Sprint national averages by >10% each month * Exceeded individual KPI for CSAT, activations, and APO * Recruited/on-boarded/trained new hires for 2+ retail locations

Helped transition Triller Print Source & Services' marketing strategy to Web 2.0.; growing their business through e-mail marketing, social networking, and other venues.* Developed and implemented short-run marketing plan (over 6-mo period) * Open & click-thru rates for email campaign were 8% higher than industry norms; bounce rates were 9% lower * Copywriting for internal projects; creative consultant in concept meetings with clients

Ludlow, Vt, Us

Ticket sales, guest services, direct mailing, data entry at Okemo Mountain Services office.

Bachelor Of Science (B.S.), Business-Marketing

Psychology