Ian Hoang is a Lead of Visual Media at Nakamichi USA.
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Lead Visual Media AgentNakamichi Usa Nov 2022 - Present▪ Collaborated with the marketing team to conceptualize and film engaging social media content, and enhance brand presence▪ Created and outlined project concepts, production lists, and storyboards to ensure a clear and organized approach to producing the final video▪ Provided technical support and assistance across chat, email, and phone to guarantee resolution of customer inquiries and issues▪ Created and implemented standard operating procedures to streamline processes and… Show more ▪ Collaborated with the marketing team to conceptualize and film engaging social media content, and enhance brand presence▪ Created and outlined project concepts, production lists, and storyboards to ensure a clear and organized approach to producing the final video▪ Provided technical support and assistance across chat, email, and phone to guarantee resolution of customer inquiries and issues▪ Created and implemented standard operating procedures to streamline processes and document workflows, enhancing technical support efficiency▪ Assessed, cleaned, and repackaged returned products from authorized retailers to restore the quality and prepare them for resale▪ Monitored key performance indicators (KPIs) and directed adjustments to align team efforts with company objectives▪ Contributed to the improvement of team performance and customer satisfaction by engaging in projects to automate backend customer service processes Show less -
Office Assistant/ Treatment CoordinatorSanta Cruz/Bay Area Smiles Jul 2022 - Nov 2022▪ Worked closely with patients to confirm and schedule appointment dates▪ Greeted patients and answer all incoming phone calls to address any questions or concerns▪ Managed patient’s insurance benefits to verify and present payment plan options▪ Handled sensitive customer information to include personnel files and insurance claims▪ Coordinated with suppliers to handle all purchases and account balances▪ Researched marketing studies for new dental products
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BaristaAmor Cafe And Tea Mar 2017 - Nov 2017San Jose, California, United States▪ Memorized all drink recipes and executed preparation of drinks in a timely manner▪ Communicated effectively with team to ensure successful execution of business operations▪ Trained new team members and assessed any feedback from associates to improve processes▪ Addressed all customer questions and concerns to dispute transactions as needed▪ Managed inventory and processed weekly item shipments -
Videographer & Video Editor InternChopsticks Alley Feb 2017 - Aug 2017United States▪ Coordinated and produced media content such as event recaps, podcasts, and promotional videos▪ Collaborated with clients to understand vision, determine logistics, and intake feedback to improve end result▪ Managed content on YouTube channel to promote brand and track engagement▪ Worked with client to gather feedback to improve processes and resolve any issues or concerns▪ Promoted organization at local events to broaden exposure and deepen local community connections -
Sales Team MemberFive Guys Burgers And Fries Oct 2014 - May 2015
Ian Hoang Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Ian Hoang
What company does Ian Hoang work for?
Ian Hoang works for Nakamichi Usa
What is Ian Hoang's role at the current company?
Ian Hoang's current role is Lead of Visual Media.
What schools did Ian Hoang attend?
Ian Hoang attended San Jose State University, De Anza College, Santa Teresa High School.
Who are Ian Hoang's colleagues?
Ian Hoang's colleagues are Brandon Low, Osman Cheng, Ariel Pang, Ashley Ng, Zhuo Xin Leung, Dennis Wong, Jeffrey Nguyen.
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