Ian Hoang Email & Phone Number

California, United States

▪ Collaborated with the marketing team to conceptualize and film engaging social media content, and enhance brand presence▪ Created and outlined project concepts, production lists, and storyboards to ensure a clear and organized approach to producing the final video▪ Provided technical support and assistance across chat, email, and phone to guarantee resolution of customer inquiries and issues▪ Created and implemented standard operating procedures to streamline processes and… Show more ▪ Collaborated with the marketing team to conceptualize and film engaging social media content, and enhance brand presence▪ Created and outlined project concepts, production lists, and storyboards to ensure a clear and organized approach to producing the final video▪ Provided technical support and assistance across chat, email, and phone to guarantee resolution of customer inquiries and issues▪ Created and implemented standard operating procedures to streamline processes and document workflows, enhancing technical support efficiency▪ Assessed, cleaned, and repackaged returned products from authorized retailers to restore the quality and prepare them for resale▪ Monitored key performance indicators (KPIs) and directed adjustments to align team efforts with company objectives▪ Contributed to the improvement of team performance and customer satisfaction by engaging in projects to automate backend customer service processes Show less

▪ Worked closely with patients to confirm and schedule appointment dates▪ Greeted patients and answer all incoming phone calls to address any questions or concerns▪ Managed patient’s insurance benefits to verify and present payment plan options▪ Handled sensitive customer information to include personnel files and insurance claims▪ Coordinated with suppliers to handle all purchases and account balances▪ Researched marketing studies for new dental products

San Jose, California, United States

▪ Memorized all drink recipes and executed preparation of drinks in a timely manner▪ Communicated effectively with team to ensure successful execution of business operations▪ Trained new team members and assessed any feedback from associates to improve processes▪ Addressed all customer questions and concerns to dispute transactions as needed▪ Managed inventory and processed weekly item shipments

United States

▪ Coordinated and produced media content such as event recaps, podcasts, and promotional videos▪ Collaborated with clients to understand vision, determine logistics, and intake feedback to improve end result▪ Managed content on YouTube channel to promote brand and track engagement▪ Worked with client to gather feedback to improve processes and resolve any issues or concerns▪ Promoted organization at local events to broaden exposure and deepen local community connections

Bachelor Of Science - Bs, Business Administration And Management, General, 3.495

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Education record