Key Result Areas: ✔Advanced through increasingly responsible positions, culminating in a key leadership role to lead and manage global business operations & services with a team of over 300 personnel located across 24 offices globally. ✔Devise, implement and monitor profitable growth strategies across the areas of operations while continuing to be a senior stakeholder in all relevant global projects/programs. ✔Oversee large strategic programs spanning multiple countries… Show more Key Result Areas: ✔Advanced through increasingly responsible positions, culminating in a key leadership role to lead and manage global business operations & services with a team of over 300 personnel located across 24 offices globally. ✔Devise, implement and monitor profitable growth strategies across the areas of operations while continuing to be a senior stakeholder in all relevant global projects/programs. ✔Oversee large strategic programs spanning multiple countries, organisations, departments, and external parties.✔Enabled different service offerings including SaaS via Direct Sales Channel, SaaS via Public Cloud, SaaS within private customer cloud environment, SaaS managed service approach, software on premise solutions, and client app implementation. ✔Lead, manage and mentor a high-performing operations, supply chain, and services team of 300+ IT professionals including solution architects, engineers, developers, support managers, and back-office staff. Fostered a positive and team-oriented environment through positive goal-setting, employee empowerment, and recognition of performance excellence. ✔Implemented a thriving culture, entrepreneur-like mindset in a corporate environment to drive a sense of ownership and urgency to deliver value to customers.✔Delivered product releases with strong bias towards quality, staying on-time, within budget, and meeting business objective. ✔Played an ambassador role in developing a stronger customer experience mindset & culture within the business, ensuring that all employees are consistent in their understanding of what their contribution is to the customer experience.✔Maintain and manage contractual obligations with both customers and vendors while serving as an escalation point to manage service level agreements. Show less