Ian Johnson Email & Phone Number

Phoenix, Arizona, United States

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

• Analyzed financial statements on a monthly basis for month over month variances to account balances.• Oversaw the daily deposit of cash receipts and bank reconciliations.• Assisted the Controller with schedule preparation for the annual audit. Responded to requests from auditors for additional documentation and support.• Responsible for multiple entity financial reporting.• Assisted in the Quality of Earning review, and played an active role in due diligence process for company sale.

Scottsdale, Arizona

• Oversaw the preparation and updating of monthly invoices for customers.• Enhanced company’s collection procedures by automating past due notifications to customers, which led to a vast reduction in DSO and AR.• Managed, prepared, and analyzed monthly commission reports for partners and re-sellers.• Employee of the quarter for Q1 2018, and employee of the month in December 2019.• Assisted CFO with the annual audit of financials.• Monitored Revenue ensuring proper revenue recognition in appropriate period and in accordance with ASC 606.

Missoula, Montana Area

Staff Accountant for the Risk and Insurance Department which managed numerous Risk Retention Groups and Captive Insurance companies.Responsible for recording daily cash receipts and disbursements, reconciliation of accounts, bank reconciliations and continual updating of shareholder records.Utilized EAS by SunGard as the accounting software for all entries.Prepared monthly financial statements for 8 unique clients, as well as their Annual Reports.Performed month-end and year-end closing procedures for clients.Assisted in the preparation and filing of quarterly and annual premium tax returns to approximately 40 states.

Missoula, Montana Area

Provided technical and billing support in various roles to customers.June 2012 - Promoted to Subject Matter Expert. - Assisted in the training of new hires on troubleshooting technical issues regarding DIRECTV equipment. Mentored approximately 40 new hires as they transitioned from training to the call floor. Conducted several PowerPoint presentations for trainees on subjects ranging from overcoming customer objections, showing empathy and TV blackouts for professional sports.June 2014 - Promoted to New Customer Welcome (NCW) - Specialist dedicated to assisting new customers within 60 days of activation. Ranked 1st out of 15 team members in NPS for the months of July and September. Attained a Top 10 callback metric rating in September and October out of 150 level 2 CSRs.January 2015 - Promoted to Customer Resolution Team (CRT) - Finished 3 different months in the top 5 out of over 100 CSRs in metric balance score in 2015. Achieved a top 5 Net Promoter Score (NPS) in the entire call center for February 2015. Ranked 1st out of 15 team members for NPS in 5 different months in 2015.