I am a dedicated and results-driven professional with a diverse background in customer service, sales, gaming operations, and tour consulting. Proven ability to handle complex customer issues, drive client retention, and exceed sales goals. Experienced in debt collection, effective communication across various channels, and creating memorable guest experiences. Skilled in organizing and running games, ensuring compliance with regulations, and optimizing sales revenue. Adept at developing empathetic client relationships and providing top-notch service. Seeking new opportunities to contribute expertise in enhancing customer satisfaction and achieving business success.
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Account ManagerFxpesa Jul 2024 - PresentNairobi County, Kenya -
Customer Service RepresentativeD.Light Sep 2020 - Jul 2024KenyaDuties and responsibilitiesServed as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.Monitored customer surveys and feedback to develop corrective actions for service-related issues.Debt collection.Communicating effectively with customers via various channels, such as phone, email, chat, or social media.Educating customers on company policies, terms, and conditions.Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.Maximized customer satisfaction by resolving service issues promptly. -
Casino DealerPink Apple Casino Dec 2019 - Mar 2020KenyaGreeted incoming guests with enthusiasm to promote a fun, memorable, and exciting experience.Organized and ran games at entertainment facilities by calculating odds, collecting bets, and processing payments from interested clients.Announced winning numbers, paid winners, and collected payments from losers to keep operations running smoothly.Inspected and reported gaming equipment faults, flaws, or problems to managers for repairs or service.Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues.Observed gaming rules and regulations during bookmaking for compliance with government legislation. -
Tour ConsultantElimu Digital Media Apr 2019 - Jul 2019
Ian Maina Education Details
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The Cpd Certification ServiceSanctions: Complying With International Restrictions New Aml -
The Cpd Certification ServicePass -
The Cooperative University Of KenyaTourism And Travel Services Management
Frequently Asked Questions about Ian Maina
What company does Ian Maina work for?
Ian Maina works for Fxpesa
What is Ian Maina's role at the current company?
Ian Maina's current role is Account Manager | Customer service | Sale Executive..
What schools did Ian Maina attend?
Ian Maina attended The Cpd Certification Service, The Cpd Certification Service, The Cooperative University Of Kenya.
Who are Ian Maina's colleagues?
Ian Maina's colleagues are Charles Kerama, Asasira Ronald, Paul Thiongo, Francis Mwasiaji, Brenda Kirema, Wordluck Trading Academy, Brian Imbisi.
Not the Ian Maina you were looking for?
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Ian Wainaina
Account Manager | Category Manager | Business Development | B2B & B2C Sales | Team Leader | Fmcg Expert | Online Classifieds |Online Taxi Hailing | E-Commerce | Recruitment & Saas SolutionsNairobi County, Kenya
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