Ian Mayer Email & Phone Number

Houston, Texas, Us

• Key collaborator with IT Finance and PMO in recurring cost management activities, achieving a ~1.5M YoY reduction in budgeted expense.• Spearheaded a company-wide digital transformation strategy, driving cloud adoption and operational innovation while influencing executive, enterprise, and board-level decision-making.• Established and led a Cloud Center of Excellence, uniting IT, Finance, Security, and PMO to set standards and ensure governance, demonstrating effective cross-functional leadership.• Enhanced system reliability and operational efficiency through targeted reskilling of FTEs and strategic rehosting initiatives, maximizing cloud adoption within the existing operating model.• Transitioned and standardized the Logging and Monitoring program to ELK (Elastic), unifying logging sources and implementing log monitoring with automated threshold alerting, reducing manual response activity through scripted recoveries.• Led ambitious objectives for infrastructure provisioning and disaster recovery, achieving a push-button level of automation with Ansible and conducting complete platform recovery from cold-start in ~20 minutes.• Directed continuous improvement of platform-agnostic automated tooling, focusing on supporting discrete infrastructure and scalable solutions.• Mentored and developed a team of highly skilled Site and Application Reliability Engineers sourced from multiple areas and disciplines across the organization.• Drove the transition away from a Windows-based hosting environment to a Linux-based hosting environment, significantly increasing performance, stability, and scalability while improving adherence to platform Service Level Objectives and reducing cost.

Houston, Texas, Us

• Identified and addressed the need for a liaison between Business Operations, IT Operations, and Development Teams, founding the Application Reliability Team to bridge organizational gaps.• Led the shift left toward a rich, tiered logging environment and heightened risk mitigation awareness within the development organization.• Implemented Problem Management process modeled on ITIL ITSM and adapted to Empyrean’s operating environment, significantly reducing the number of problems escalated to critical incidents, and greatly reducing the disruption of ongoing development workstreams.

Houston, Texas, Us

• Architected scalable backend services and RESTful APIs, contributing to the platform’s reliability and scalability.• Led initiatives to partner with Business Operations in order to optimize system scalability and efficiency, directly contributing to the reduction of critical bottlenecks.• Mentored junior developers, fostering a culture of technical excellence and continuous improvement within the team.

Chicago, Il, Us

• Championed and launched development of a new modular Payment platform.• Led the development team in partnership with the Principle Engineer in implementing a 100% system uptime with redundancy against a targeted 99.99% SLA.• Sought out and identified gaps, risks, and inefficiencies in operations related to but outside of the team’s direct work and pursued solutions to address them.

Houston, Tx, Us

• Led initiative to restructure departmental degree programs to focus more heavily on measured student outcomes.• Advocated for and led the creation of a standard course library and standardized instructional materials for technical courses to promote a consistent classroom experience for students.• Co-wrote and published course materials to the THECB, which were added to the standard catalog of courses.

Chicago, Il, Us

• Spearheaded the modular, in-place conversion of a legacy airfare processing system to a modern .Net framework, significantly improving system interoperability with other critical processing systems.• Developed a comprehensive suite of testing tools for Processing Analysts, enabling efficient and interactive airfare calculation testing, which enhanced testing accuracy and analyst productivity.• Served as the key contact for the integration of the new airfare processing system across business units, coordinating with developers from various teams to ensure compatibility and optimize workflow.